Cantonese Customer Assistance Associate

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site

BENEFITS:

HMO Insurance PTO credits earned monthly Sick Leave/Vacation Leave Government-Mandated Benefits 10% Night Differential Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

Proficient in Cantonese and conversational-proficient in English Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses. Open to Foreign Nationals with a permanent visa. Having experience in customer service and sales is a big advantage Having experience in the BPO industry is a big plus. Excellent phone etiquette with strong verbal, written, and interpersonal communication skills. Must be proficient in computers (MS Office, Internet) Knowledgeable in navigating websites and the internet.

RESPONSIBILITIES OF JOB APPLICATION:

Assisting customers with ticket purchases, transfers, and refunds. Handling issues like missing tickets, delayed delivery, or invalid tickets. Supporting payment concerns and billing disputes. Helping with account access issues (login, verification, security). Managing complaints from buyers and sellers. Coordinating with internal teams for ticket resolution or escalation cases. Respond to customers’ inquiries about bookings, promos, and reservations through email and chat. Ensures that the customer’s requests are handled in an appropriate and timely manner. Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

Paper screening Initial Interview Operations Interview Language Assessment