Customer Experience Specialist (Cantonese)
Full-time
J-K Netwok Services
One of the leading award-winning outsourcing companies in the Philippines, with over 20 years of experience in delivering high-quality customer support solutions across various industries. The company is recognized for its commitment to operational excellence, productivity, and service quality while consistently meeting global standards. Position: Cantonese Helpdesk Specialist Company Industry: BPO Company Work Location: Pasig, Iloilo, or Dumaguete Site. Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site
BENEFITS:
☑️HMO
- ️Insurance
- ️PTO credits earned monthly
- ️Sick Leave/Vacation Leave
- ️Government-Mandated Benefits
- ️10% Night Differential
- ️Other benefits will be discussed directly by the company.
JOB REQUIREMENTS:
- ️Proficient in Cantonese and conversational to proficient in English.
- ️Open to High School graduates, college undergraduates, and Bachelor's degree graduates from any field.
- ️Open to foreign nationals with a valid permanent visa.
- ️Previous experience in customer service or sales is an advantage.
- ️Experience in the BPO industry is a plus.
- ️Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
- ️Proficient in using computers, including Microsoft Office applications and the internet.
- ️Knowledgeable in navigating websites and online platforms.
JOB RESPONSIBILITIES:
- ️Assist customers with ticket purchases, transfers, exchanges, and refund requests.
- ️Handle ticket-related concerns, including missing tickets, delayed deliveries, and invalid or duplicate tickets.
- ️Resolve payment-related inquiries, billing concerns, and transaction disputes.
- ️Provide support for account-related issues, including login, verification, and security concerns.
- ️Manage and resolve complaints from both buyers and sellers while ensuring customer satisfaction.
- ️Coordinate with internal departments to resolve complex ticketing concerns and escalate cases when necessary.
- ️Respond promptly to customer inquiries regarding bookings, reservations, promotions, and other services via email and chat.
- ️Ensure all customer requests are handled accurately, professionally, and within the required service levels.
- ️Process and manage booking reservations, modifications, cancellations, and related customer requests.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- ️Paper screening
- ️Initial Interview
- ️Operations Interview
- ️Language Assessment
- ️Job Offer
- ️Online Assessment (to assess Digital Literacy, Sales, Customer Service Skills, etc.)
- ️Typing Test and Voice Assessment
- ️Operations Interview (Communication Verification Interview, plus writing in Cantonese)
- ️ Final Interview
- ️Job Offer
Vacancy posted 3 days ago
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