Service Delivery Manager (For pooling)
90000 - 110000 PhpGratitude Inc
Job title: Service Delivery Manager
Position Description:
As a Service Delivery Manager (SDM), you will have access to information of confidential nature. You will be expected to maintain that confidentiality. You should ensure that confidential documents are kept under lock and key and that electronic versions are secured as well.
Performance criteria
You will be assessed on success in your role according to your achievements against these Terms of Reference and your performance against Performance Indicators.
Job Summary
The role of the Service Delivery Manager is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction. The SDM ensures the highest level of operational service delivery while maintaining the financial margins of the project.
These Terms of Reference apply for the role of SDM. The role may be shared across engagements with similar project and skill requirements.
Non-negotiables:
• At least 3 years’ experience as an Operations Manager in Financial Services back-office operations.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• College graduate
• Not a job hopper
Job Responsibilities
. Build a good relationship with key client staff.
. Successful service delivery through SLA achievement and high CSAP/OSAP scores.
. Monitor end-to-end performance of services
. Communicate effectively around issues and opportunities.
. Collaborate with senior management on client account management and growth.
. Ensure operations teams are aware and prepared of changes.
. Build service reports and sponsor service delivery meetings.
. Pull in additional resources when needed such as SME teams or people for specific issues / opportunities.
. Remove all obstacles to customer satisfaction and / or financial performance.
. Communicate across organizational boundaries from all levels.
. Look out for client's long-term interests
. Run service improvements if service delivery is not meeting client expectations.
. Work with the client and operations teams to proactively identify service improvement activities.
. Be accountable for and contribute to the overall performance of the project delivery.
. Follow best practices as defined in the CPMF.
. Create and maintain the project's Financial Status Reporting with high quality.
100000 - 120000 Php
...About the Role We are looking for a skilled and motivated Service Delivery Manager | Onsite - Taguig | Nightshift (For pooling) to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders....- ...WORK SETUP: 100% Onsite – Taguig WORK SHIFT: Night Shift Job Summary The Service Delivery Manager is responsible for overseeing daily BPO operations, ensuring service quality, meeting performance targets, and maintaining strong client relationships. The role focuses...
- ...Role Purpose Own effective day-to-day service delivery for assigned customers by managing service health, operational governance, ITSM coordination, escalations, reporting, and service-related initiatives. Ensure customer service outcomes are achieved while maintaining...
- ...Job Title : Service Delivery Manager – Financial Services Job Description We are hiring a Service Delivery Manager for a Financial Services BPO account in Pasig. The role is responsible for managing end-to-end service delivery for key clients, maintaining strong...
100000 - 150000 Php
...RESPONSIBILITIES: • Act as the escalation point for team and customer issues • Together with other leads, identify opportunities for improvement • Drive corporate initiatives, delivery of metrics and optimal performance of the team through continuous interaction...100000 - 120000 Php
...If you’re an experienced Operations Manager from a Financial Services BPO background and enjoy leading high... ...opportunity to step into a strategic service delivery role. Location: Taguig (Onsite)... ...* Lead end-to-end service delivery for key financial services accounts *...- ...We are committed to delivering exceptional service to our clients while fostering a positive, growth-oriented environment for our team. If you’re looking for a long-term career... ..., email, and written communication Manage client interactions professionally and...
90000 - 110000 Php
...Service Delivery Manager – Omnichannel Service Desk Job Category: Business Consulting & IT Strategy Work Setup: On-site – Taguig Work... ...Required Headcount: 1 Position Overview We are looking for an experienced Service Delivery Manager to oversee service...- ...project scope from the Client and Internal Management. Building project plans and... ...project closure Leading the overall delivery management of each project under within the... ...Creating and managing the detailed timeline for project execution and ensures that resources...
- ...Job Summary We are looking for an experienced HR Service Delivery Associate Manager with strong expertise in end-to-end payroll processing and SAP Payroll . The role will be responsible for ensuring accurate and timely payroll delivery, managing escalations, driving...
- ...Job Description: Serve as the primary point of contact for service delivery matters Ensure services are delivered in accordance with SLAs... ...time, resolution time, uptime, customer satisfaction) Manage escalations and ensure timely issue resolution Lead incident...
- ...one of our people leaves their mark in shaping society . We believe that leaving a mark is a true challenge and opportunity for every one of us. We believe that leaving a mark is a sign of trust and impact. We believe that leaving a mark is a bond...
- ...Role Overview: We are seeking an HR Service Delivery Assoc Manager to lead payroll processing operations, ensuring timely and accurate pay execution for both in-house and outsourced teams. You will act as the escalation point for team and customer issues, drive continuous...
90000 - 110000 Php
...Job title: Service Delivery Manager - Omnichannel Service Desk Job Category: Business Consulting & IT Strategy Work setup: Onsite in Taguig... ...additional resources when needed such as SME teams or people for specific issues / opportunities. . Remove all obstacles...- ...SUMMARY We are seeking a Service Delivery Manager to oversee the technical documentation and operational health of a portfolio of client accounts. This role is responsible for maintaining accurate asset, configuration, and workflow documentation, ensuring records...
- ...Hubs PH) is a part of the ING organization, delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities... ...considering applicable legislation and regulations. Manage end-to-end execution of client requests and...
- ...------------------------- The Role Are you a Service Delivery Leader with a passion for driving client satisfaction, operational excellence, and... ...We are looking for a high-caliber Service Delivery Manager to take ownership of project delivery, drive service improvements...
- ...HR Service Delivery Associate Manager (CL 8) Location: Taguig, Philippines Work Setup: Hybrid Work Shift: Day Shift Job Overview We are looking for an experienced HR Service Delivery Associate Manager with strong expertise in end-to-end payroll processing...
100000 - 120000 Php
...Role Overview: We are seeking a Service Delivery Manager to coordinate service delivery for key Financial Services clients. You will act as the bridge between clients and operational delivery teams, ensuring governance across service management, incident and change management...35000 - 44000 Php
...are dedicated to providing excellent client service while fostering a supportive, growth-oriented, and rewarding environment for every team member. We are looking... ...Client Communication & Support: Manage calls, emails, and general communications, acting...- ...Manage incoming reservation inquiries via phone and email. Assist customers with booking accommodations and services. Ensure accurate data entry and maintain reservation records.... ...Job Title: Reservation Staff (For pooling) Educational Qualifications: Diploma...
- ...in Ayala Malls are looking for passionate individuals who want... ...We are looking for a General Manager to lead the charge — someone who... .... This role ensures the delivery of exceptional guest experiences... ...operations, marketing, guest services, food & beverage, maintenance,...
145000 - 150000 Php
...Job Title: Senior AI Delivery Manager Shift: Day shift (8am – 5pm) Work Set-up: Hybrid (3x... ...outputs are documented, tested, and ready for operational handover. Scope of Work... ...activities across internal systems, cloud services, AI platforms, and related enterprise...- ...Job Description – Service Delivery Manager Job Title: Service Delivery Manager Category: Financial Services Location: Pasig City,... ...Employment Type: Permanent Job Summary We are looking for an experienced Service Delivery Manager to oversee service...
- ...The Japanese-speaking Service Delivery Manager (SDM) manages high-impact customer accounts, focusing on customer retention, revenue growth,... ...performance‑based bonus plan ~ Day‑1 HMO healthcare coverage for you and dependents ~ Outpatient medicine reimbursement ~...
140000 - 150000 Php
...Hiring: Senior AI Delivery Manager Location: ADB Office, Ortigas, Pasig Work Setup: Hybrid – 3 days onsite per week Shift: Day Shift... ...30 days Headcount: 1 About the Role We are looking for an experienced Senior AI Delivery Manager to support the...- ...organization by establishing effective project management standards, improving business and... ...of key projects. This role is responsible for managing cross-functional projects, engaging... ...execution. # Manage end-to-end project delivery, including project planning, scope,...
- ...-winning provider of connectivity, managed network, and cybersecurity services operating across Southeast Asia. We... ...act as the senior escalation point for high-priority network incidents, and... ...and engineering to align delivery with client roadmaps. Team leadership...
185000 - 190000 Php
...Job Title: Senior Finance SPR Delivery Manager Client: Leading Global Investment Bank Shift... ...experience in banking or regulated financial services Required Technical Skill Set:... ...offs and implementation-readiness evidence for each migration population PRE-...- ...We are looking for an experienced HR Service Delivery Associate Manager with a strong background in Payroll Operations, SAP Payroll, HR Shared Services, and People Management. In this leadership role, you will oversee end-to-end payroll operations, drive process improvements...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Delivery Manager (For pooling). Be the first to apply!
