Service Delivery Manager | Financial Services | Taguig
100000 - 120000 PhpFull-time
Gratitude Inc
If you’re an experienced Operations Manager from a Financial Services BPO background and enjoy leading high-performing teams while managing client relationships, this is an excellent opportunity to step into a strategic service delivery role.
Schedule: Night Shift
Start Date: ASAP What You’ll Do * Lead end-to-end service delivery for key financial services accounts
* Drive SLA, KPI, and operational governance performance across delivery teams
* Build strong relationships with clients and business stakeholders
* Manage incident, change, and continual service improvement initiatives
* Lead service reviews, reporting, and performance governance meetings
* Collaborate with operations and senior leadership to improve customer satisfaction and business outcomes
* Ensure financial performance and delivery quality across assigned engagements What We’re Looking For * 3+ years of experience as an Operations Manager in Financial Services BPO back-office operations
* Strong experience with SLA/KPI management, account performance, and operational governance
* Proven client-facing and stakeholder management experience
* Strong people leadership, accountability, and process improvement mindset
* College graduate
* Stable employment history preferred
* Must not be a current or former CGI employee Why Join?* Lead strategic service delivery initiatives for enterprise financial services clients
* Work closely with senior leadership and cross-functional teams
* Opportunity to influence operational performance and client growth
* Competitive compensation and strong career development opportunities If you have the leadership experience and financial services background we’re looking for, send your updated CV today. Only shortlisted candidates will be contacted.
Vacancy posted 17 hours ago
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