Service Delivery Manager - Financial Services
Gratitude Inc
Job Title : Service Delivery Manager – Financial Services
Job Description
We are hiring a Service Delivery Manager for a Financial Services BPO account in Pasig. The role is responsible for managing end-to-end service delivery for key clients, maintaining strong client relationships, driving SLA/KPI performance, and ensuring operational governance and continuous improvement.
The ideal candidate will have experience as an Operations Manager in a Financial Services BPO environment , with strong exposure to client management, service delivery, operational governance, performance management, and process improvement.
Location, Work Mode & Shift
Location: Pasig, Philippines
Work Setup: Onsite
Shift: Night Shift
Employment Type: Full-Time
Experience: 3+ Years as an Operations Manager in Financial Services BPO
Key Responsibilities
Manage end-to-end service delivery and ensure achievement of SLA, KPI, CSAP/OSAP, and customer satisfaction targets .
Build and maintain strong relationships with key clients and stakeholders.
Monitor account performance, identify operational risks, and drive service improvement initiatives.
Lead service governance meetings, performance reporting, issue management, and stakeholder communication.
Collaborate with senior management and operational teams to improve service quality, customer experience, and financial performance.
Required Skills
Service Delivery Management
Financial Services BPO Operations
SLA/KPI & Performance Management
Client & Stakeholder Management
Operational Governance & Process Improvement
Qualifications
College graduate.
Minimum 3 years of experience as an Operations Manager in a Financial Services BPO .
Strong exposure to SLA/KPI management, account performance, and operational governance.
Proven experience interacting with clients, stakeholders, and business partners.
Strong people leadership, accountability, communication, and process improvement skills.
Ability to manage service delivery, customer satisfaction, operational risks, and performance objectives.
Strong analytical and problem-solving capabilities.
Stable employment history preferred.
Important Notes
Location: Pasig, Philippines.
Work Setup: Onsite.
Night Shift schedule.
Strong Financial Services BPO Operations Manager experience is mandatory.
Current or former CGI employees are not eligible.
- ...About the Role We are looking for a skilled and motivated Service Delivery Manager (Financial Services BPO) to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership...
100000 - 120000 Php
...If you’re an experienced Operations Manager from a Financial Services BPO background and enjoy leading high-performing teams while managing client... ...excellent opportunity to step into a strategic service delivery role. Location: Taguig (Onsite) Schedule: Night Shift...- ...Job title: Service Delivery Manager Category: Financial Services Work set up: Onsite at Pasig Work shift: Night shift Job Summary: The role of the Service Delivery Manager is responsible for coordinating the delivery of services for key clients. The...
100000 - 120000 Php
...Role Overview: We are seeking a Service Delivery Manager to coordinate service delivery for key Financial Services clients. You will act as the bridge between clients and operational delivery teams, ensuring governance across service management, incident and change management...- ...Job Description – Service Delivery Manager Job Title: Service Delivery Manager Category: Financial Services Location: Pasig City, Philippines Work Setup: Onsite Shift: Night Shift Employment Type: Permanent Job Summary We are looking for...
- ...WORK SETUP: 100% Onsite – Taguig WORK SHIFT: Night Shift Job Summary The Service Delivery Manager is responsible for overseeing daily BPO operations, ensuring service quality, meeting performance targets, and maintaining strong client relationships. The role...
100000 - 150000 Php
...for team and customer issues • Together with other leads, identify opportunities for improvement • Drive corporate initiatives, delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving...90000 - 100000 Php
...Service Delivery Manager | Financial Services BPO | Onsite - Pasig | Up to PHP 100K Job Details Position: Service Delivery Manager Industry: Financial Services (BPO) Location: Pasig City (Onsite) Shift: Night Shift Salary: PHP 90,000 – 100,000 per...90000 - 110000 Php
...Service Delivery Manager – Omnichannel Service Desk Job Category: Business Consulting & IT Strategy Work Setup: On-site – Taguig... ...quality, customer satisfaction, operational performance, and financial performance. The role requires strong leadership experience...90000 - 110000 Php
...*Job Title: Service Delivery Manager - Omnichannel Service Desk* *Category:* Business Consulting & IT Strategy *Location:* Taguig City -... ...achievement, high CSAT/OSAT scores, and managing overall financial performance. *Qualifications (Non-Negotiables):* - Must...- ...SUMMARY We are seeking a Service Delivery Manager to oversee the technical documentation and operational health of a portfolio of client accounts. This role is responsible for maintaining accurate asset, configuration, and workflow documentation, ensuring records...
- ...Job Summary We are looking for an experienced HR Service Delivery Associate Manager with strong expertise in end-to-end payroll processing and SAP Payroll . The role will be responsible for ensuring accurate and timely payroll delivery, managing escalations, driving...
- ...: Conducting project scope from the Client and Internal Management. Building project plans and statements of work. Tracking... ...initiation until project closure Leading the overall delivery management of each project under within the managed portfolio...
- ...Job Description: Serve as the primary point of contact for service delivery matters Ensure services are delivered in accordance with... ...response time, resolution time, uptime, customer satisfaction) Manage escalations and ensure timely issue resolution Lead...
90000 - 110000 Php
...Job title: Service Delivery Manager - Omnichannel Service Desk Job Category: Business Consulting & IT Strategy Work setup: Onsite in Taguig... ...experience in managing Profit & Loss (P&L) and overall financial performance. • ITIL certification is required. • Not a...- ...Role Overview: We are seeking an HR Service Delivery Assoc Manager to lead payroll processing operations, ensuring timely and accurate pay execution for both in-house and outsourced teams. You will act as the escalation point for team and customer issues, drive continuous...
- ...Job Title: HR Service Delivery Associate Manager (Payroll) Location: Taguig, Philippines Work Setup: Hybrid Shift: Day Shift Experience Required: 7–8 Years (Minimum 5 Years in a Supervisory Role) Job Description We are seeking an experienced HR Service...
- ...---------- The Role Are you a Service Delivery Leader with a passion for driving client... ..., operational excellence, and financial performance? Do you thrive on building... ...looking for a high-caliber Service Delivery Manager to take ownership of project delivery,...
- ...HR Service Delivery Associate Manager (CL 8) Location: Taguig, Philippines Work Setup: Hybrid Work Shift: Day Shift Job Overview We are looking for an experienced HR Service Delivery Associate Manager with strong expertise in end-to-end payroll...
145000 - 150000 Php
...Job Title: Senior AI Delivery Manager Shift: Day shift (8am – 5pm) Work Set-up: Hybrid (3x reporting on-site per week) Salary: 150,... ...Coordinate integration activities across internal systems, cloud services, AI platforms, and related enterprise technology components....185000 - 190000 Php
...Job Title: Senior Finance SPR Delivery Manager Client: Leading Global Investment Bank Shift: 3 pm - 12 am Work setup: Hybrid... ...programme management experience in banking or regulated financial services Required Technical Skill Set: Delivery Management;...- ...our people to deliver exceptional customer service. If you want to make an impact in a... ...together What is the role As a Service Delivery Specialist, you'll provide remote support... ...and video conferencing systems, manage service requests, coordinate technicians...
- ...The Japanese-speaking Service Delivery Manager (SDM) manages high-impact customer accounts, focusing on customer retention, revenue growth, and satisfaction through NRR, GRR, upselling, and NPS. The role manages customer relationships and complex concerns and...
- ...for an experienced MIS Executive to support reporting, data management, and operational performance within a BPO contact center environment... ...and workforce metrics. Ensure timely and accurate delivery of daily, weekly, and monthly reports. Identify data trends...
140000 - 150000 Php
...Hiring: Senior AI Delivery Manager Location: ADB Office, Ortigas, Pasig Work Setup: Hybrid – 3 days onsite per week Shift: Day Shift (8:00 AM – 5:00 PM) Salary: PHP 150,000 per month Experience Required: 8+ years Notice Period: 30 days Headcount...- ...Optimistically by Championing Growth and Development to Mobilize the Enterprise . GENERAL DESCRIPTION The Manager of the Biddable Campaign Delivery team is responsible to oversee the entire end to end of campaign management process to support WPP Media agencies...
150000 - 200000 Php
...We're Hiring: Director Consulting Delivery (Canadian Wealth Management) Location: Taguig City, Philippines... ...Management) to lead end-to-end service delivery, operational excellence, and... ...managing client relationships, ensuring financial performance, and leading high-...- ...are seeking an experienced Director – Consulting Delivery (Canadian Wealth Management) to lead end-to-end service delivery, operational excellence, and strategic... ...in Canadian Wealth Management operations, financial regulations, BPO delivery, and business transformation...
- ...We are looking for an experienced HR Service Delivery Associate Manager with a strong background in Payroll Operations, SAP Payroll, HR Shared Services, and People Management. In this leadership role, you will oversee end-to-end payroll operations, drive process improvements...
- ...About the Role We're looking for an experienced HR Service Delivery Associate Manager with strong expertise in end-to-end Payroll Operations , SAP Payroll , and HR Shared Services . This is an excellent opportunity for payroll professionals with leadership...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Delivery Manager - Financial Services. Be the first to apply!
