Compliance Specialist - Australia

Overview:

An Australian healthcare business is searching for their next Compliance Specialist! This is a fully remote role requiring a work from home setup.

Primary Responsibilities

The Compliance Specialist is responsible for managing the full contract lifecycle for NDIS services and commercial clients, ensuring contracts remain current and up to date. This role oversees employee documentation, manages purchase orders, and supports the operations and finance areas. The Compliance Specialist participates in the development of manuals, processes, and operational policies, as well as the optimisation of systems and projects. They ensure compliance with health and safety policies, promoting a safe and efficient work environment.

Contract Management

• Manage the full lifecycle of contracts for NDIS participants and commercial clients, including preparation, filing, issuance, and renewals

• Coordinate with Plan Managers and Support Coordinators to ensure fund quarantining

• Monitor contract expiry dates and initiate renewals as required

Employee & Contractor Document Control

• Coordinate onboarding documentation for all employees and contractors across both entities, ensuring all compliance requirements are met prior to commencement

• Maintain accurate personnel files and ensure all documents are verified, stored securely, and audit-ready

• Track and manage expiry of key compliance documents including NDIS Worker Screening, WWC Checks, First Aid, licences, visas, and insurances

• Monitor completion of inductions, mandatory training, and Code of Conduct acknowledgements

Report Review & Approval

• Review and approve support worker progress reports and distribute to Support Coordinators

• Follow up with support workers to ensure reports are completed accurately and on time

Complaint Management

• Record, classify, and follow up on complaints in line with NDIS requirements

• Maintain complete complaint and incident records ready for audit or review

Internal Audit & Document Tracking

• Participate in internal compliance audits and maintain up-to-date records of findings and actions

• Support continuous improvement of documentation and compliance processes

Project Management & Systems

• Support implementation and optimisation of new systems and projects across the organisation

WHS

• Take reasonable steps to maintain personal and team safety and report hazards or incidents promptly
  

Requirements

• 1-2 years' experience in NDIS or aged care compliance (preferred)

• Strong written English and ability to produce professional documents independently

• Highly organised with the ability to manage multiple compliance streams simultaneously

• Proactive, self-sufficient work style with strong follow-through

• Advanced Excel skills including compliance registers, reporting, and audit tracking

• Experience with LMS platforms such as Moodle (advantageous)

• Comfortable working across dual-entity environments

• Confident communicating verbally with participants, workers, and team members

• Experience using NDIS Commission and Worker Screening portals (desirable)

Requirements

• Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)

• Strong written and verbal English communication skills

• Proactive attitude — able to follow up on open incidents, corrective actions, and compliance requirements without being prompted.

Benefits

• Full-time, work-from-home

• Long-term, stable opportunity with room for growth

• Professional, supportive team environment

• Training and support provided