Training Team Lead
Swak BPO Corp
Swak BPO Corp. is one of the fasted-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are to looking to hire a Training Team Lead to join our growing company.
Job Responsibilities:
- Assist trainers by answering questions and providing support when needed
- Enforcing the company's Code of Conduct
- Ensure trainees are ready to be deployed to the production floor
- Maintain a professional appearance and demeanor
- Assist with special projects as required
- Perform monthly classroom audits
- Have coaching meetings with the trainers
- Hold weekly one-on-ones with the trainers
- Coordinate with the Training Manager to make sure classes run smoothly and trainers have proper training
- Assist with the 7-day and Simulation Training when needed
- Approve time cards and requests
- Lead team huddles when needed
- Issue disciplinary action when needed in conjunction with the Training Manager
- Communicate with the Training Manager about any issues with the team
- Assist with the coordinating schedules and RDOTs
- Train new trainers in conjunction with the other Team Leads
- Coordinate with the Instructional Design Team to develop and test new courses
Job Requirements:
- Bachelor's Degree in Human Resources, Psychology, Education, Business Administration, Communications, or a related field preferred
- Minimum of 1-2 years of experience as a Trainer, Learning & Development Specialist, or similar training role
- At least 1 year of leadership experience preferred
- Experience in a BPO, shared services, or customer service environment is an advantage
- Excellent verbal and written communication skills
- Ability to lead, motivate, and develop trainers
- Ability to collaborate with Operations, Quality Assurance, Recruitment, and Instructional Design teams
- Strong organizational, communication, and stakeholder management skills
Why work with Swak BPO Corp.?
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!
Vacancy posted 2 days ago
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