Customer Service Representative Hiring in Manila & Cebu
Full-time
Gratitude Jobs Ahead HR Inc
Description - Assist customers with inquiries, providing information and resolving issues efficiently.
- Handle customer complaints and feedback professionally, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes and enhance customer experience.
- Identify opportunities for upselling and cross-selling of products and services.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 5–8 years of experience in customer service roles.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Skills and Competencies: Strong problem-solving abilities and conflict resolution skills.
- Qualities and Traits: Empathetic, patient, and customer-focused mindset.
- Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.
Vacancy posted 20 days ago
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