MOA Store Manager

Sales and Business Performance:

• Achieve and exceed monthly, quarterly, and annual sales targets, subscription goals, and other key performance indicators (KPIs).
• Develop and execute store-level sales strategies and action plans to increasecustomer acquisition, conversion rates, and revenue.
• Monitor daily, weekly and monthly sales performance and implement immediate corrective actions when targets are not being met.
• Personally participate in selling activities, product demonstrations, and customer consultations to contribute directly to store sales.
• Identify new business opportunities, partnerships, and local marketing initiatives that increase store traffic and sales.
• Present monthly performance and strategic plan to the executives and directors.

Customer Experience:

• Deliver exceptional customer service by ensuring every customer receives professional product consultation and after-sales support.
• Resolve customer concerns, complaints, and service issues promptly while maintaining high customer satisfaction.
• Build long-term customer relationships that encourage repeat business, referrals, and subscription renewals.
• Ensure the showroom consistently presents a clean, organized, welcoming, and premium shopping environment.

Team Leadership and Development:

• Lead, motivate, coach, and inspire the store team to consistently achieve individual and team performance goals.
• Conduct regular coaching sessions, performance evaluations, and development discussions with team members.
• Recruit, onboard, train, and mentor new employees to ensure they meet company standards and sales expectations.
• Foster teamwork, accountability, professionalism, and a positive work culture through open communication and continuous feedback.
• Prepare staff schedules that maximize productivity while ensuring adequate store coverage during peak and promotional periods.

Operations Management:

• Oversee the daily operations of the store to ensure efficiency in scheduling, productivity, and compliance with company standards.
• Coordinate with the Operations, Warehouse, and Logistics teams to ensure adequate inventory levels and timely replenishment of products.
• Monitor inventory movement, stock accuracy, product availability, and minimize inventory losses.
• Ensure all store assets, equipment, displays, and facilities are properly maintained.
• Laisse with MOA admin and other offices for smooth operations

Marketing and Business Development:

• Collaborate with the Marketing Department in planning and executing promotional campaigns, in-store events, and community engagement activities.
• Recommend local marketing initiatives and promotional programs that drive foot traffic and increase brand awareness.
• Support the implementation of company-wide marketing campaigns and product launches.

Financial and Administrative Management:

• Manage store operating expenses within approved budgets while maximizing profitability.
• Ensure accurate cash handling, daily sales reconciliation, financial reporting, and administrative documentation.
• Prepare and submit timely operational, sales, inventory, and performance reports required by management.
• Work closely with other relevant departments to effectively and efficiently conduct business and achieve sales target.

TECHNICAL JOB REQUIREMENTS:

• Bachelor's degree in Business Administration, Marketing, Management, or any related field is preferred.
• Minimum of three (3) years of proven experience as a Store Manager, Retail Manager, or in a similar leadership role within a retail or customer-facing sales environment.
• Demonstrated track record of consistently achieving and exceeding sales targets while effectively leading and developing a high-performing sales team.
• Strong leadership, coaching, and people management skills with the ability to motivate, mentor, and drive employee performance.
• Excellent sales, negotiation, customer service, and relationship-building skills.
• Solid understanding of retail operations, sales strategies, merchandising, inventory management, and financial performance monitoring.
• Knowledgeable in sales and marketing principles, business development, and customer acquisition strategies.
• Strong analytical, problem-solving, decision-making, and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and capable of learning retail POS, CRM, and inventory management systems.
• Highly motivated,results-oriented, proactive, and customer-focused with a strong sense of accountability and professionalism.
• Able to work flexible hours, including weekends, holidays, and extended business hours when required.