Customer Care Senior Representative

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Position Overview:

As an Inside Sales Representative, you increase our client’s revenue by handling incoming calls and initiating outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data.  You will use appropriate technologies and follow processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.

Responsibilities:

• Establish customer contact by handling incoming calls and initiating follow up outbound calls.
• Promote products and facilitates customer needs to utilize company’s products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary.
• Resolve customer concerns by providing appropriate information regarding products and services.
• Record customer information and maintain database by obtaining, entering, and verifying required data.
• Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
• Facilitate sales process by communicating/sharing information with appropriate internal and external contacts.
• Complete and ensure accurate validation of insurance benefits
• Provide customer follow-up as required
• Contribute to departmental objectives by accomplishing required contact and sales results and ability to track and report progress of sales results.

Requirements:

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred
• An ability to build rapport with customers
• An ability to navigate multiple computer systems
• An ability to pronounce the 52 States of America and refer to guide to access abbreviations
• An ability to work in a target-driven environment

• Proficiency in Microsoft office programs and general computer operations
• Ability to learn and follow basic direction on process
• Must have mastery of the English language, both oral and written
• Must be detail-oriented and organized to maintain accurate records
• Must have the ability to focus and work quickly
• Sense of urgency in reporting any concerns to immediate supervisor
• High School diploma or equivalent required
• 1-2 years’ experience working in the medical field preferred

Inclusion. Belonging.

Unleashing the power of being unique.

At NTT DATA what you do matters. Because here YOU can.