Voice Client Engagement Agent

Position Summary

The Voice Client Engagement Agent is responsible for engaging prospective clients through outbound telephone outreach, handling transfers from AI-powered voice agents, qualifying prospects, answering questions, and scheduling appointments for Entrepreneur's Source coaches. This role combines voice communication with LinkedIn outreach and appointment generation.

Responsibilities

• Conduct outbound calls using the company's Convoso dialing platform.
• Contact prospective clients from resumes, surveys, AI-generated leads, referrals, and other lead sources.
• Receive and manage live transfers from AI Voice Agents.
• Answer prospect questions and build rapport while qualifying interest.
• Schedule Initial Consultation (IC) appointments for TES coaches.
• Utilize LinkedIn Recruiter to support outreach efforts and engage prospects through InMail when appropriate.
• Maintain accurate records within company CRM systems and booking platforms.
• Meet or exceed established productivity goals for outbound calls, conversations, appointments scheduled, and LinkedIn outreach.
• Manage multiple coach accounts while maintaining high-quality customer experience.
• Collaborate with leadership to improve call scripts, AI workflows, and overall appointment conversion.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years call center experience required.
• Outbound sales and/or outbound appointment setting experience required (minimum 1 year preferred).
• LinkedIn Recruiter or LinkedIn Sales Navigator experience preferred.
• Excellent verbal communication and active listening skills.
• Strong conversational sales skills.
• Comfortable handling live customer conversations and overcoming objections.
• Ability to manage multiple systems simultaneously.
• Proficient in spoken and written English.
• Positive attitude, coachable mindset, and willingness to continuously improve.

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work !" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Checkout our Facebook page:

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID
or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).