Hotel Reservation Agent - Cebu City

Hotel Reservation Agent Cebu City (Onsite) Job Description: We are looking for Hotel Reservation Agent to assist guests with booking inquiries, reservation changes, cancellations, and general hotel-related concerns. The role requires excellent communication skills, attention to detail, and a customer-first mindset to ensure a smooth and positive guest experience. Job Responsibilities: Handle hotel reservation inquiries via phone, chat, or email Assist guests with booking, modification, and cancellation requests Provide accurate information about hotel rates, amenities, policies, and availability Document customer interactions and reservation details accurately in the system Escalate complex concerns or complaints to the appropriate team Meet quality assurance and customer satisfaction standards Schedule & Training: Shifting schedules, including nights, weekends, and holidays Paid training on hotel reservation systems and customer service processes Qualifications: At least High School or Senior High School graduate Strong English communication skills Customer-focused with good attention to detail Basic computer and multitasking skills Willing to work onsite in Cebu City