IT Deployment & Support Specialist
Full-time
Kaesim Cybersecurity
About the role
You will support small to medium-sized businesses, mostly Australian clients whose staff work on laptops connected to cloud services. Your level 2/3 team will back you on anything that needs escalating.
Key responsibilities
Set up and test Windows and macOS laptops and peripherals, then run live remote setup sessions with new users
Handle Level 1 tickets such as password resets, MFA issues and everyday troubleshooting through the ticketing system
Remove user access across Microsoft, Google Workspace and Installed Security tools
Arrange equipment returns and get devices ready to issue again
About you
At least 2 years of full-time IT helpdesk, service desk or desktop support experience
Experience supporting business users remotely
Experience setting up and troubleshooting laptops, peripherals and Wi-Fi connections
Experience onboarding and offboarding users in Microsoft 365 and Google Workspace
Confidence with Windows 10/11; macOS experience is a plus
Experience working from home and managing your own workload
A risk-based thinker who weighs the security impact of access requests, device setups and offboarding before acting
Excellent written and spoken English
Professional and patient when working with clients
Organised, detail-oriented and good at documenting your work
Vacancy posted 21 hours ago
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