Outbound Sales Rep / Appointment Setter | B2B Technology

Job description:

Outsourced B2B Sales Development Representative (SDR) / Appointment Setter

Campaign Type: Outbound B2B Technology / Managed Services Lead Generation Work Setup: On-site (Parañaque and/or Los Baños)

Reports To: Team Leader / Campaign Manager

Position Overview

We are seeking a highly articulate, emotionally intelligent, and resilient Outbound Sales Development Representative (SDR) to support a high-value B2B outbound sales campaign targeting institutional and executive-level decision-makers.

This role is not traditional telemarketing. The ideal candidate must operate as a consultative solutions scout capable of engaging IT leaders, business owners, school administrators, operations executives, and other senior stakeholders in intelligent business conversations.

The campaign environment involves complex technology, EdTech, managed services, and consultative B2B solutions where success depends heavily on emotional intelligence, conversational agility, executive presence, and discovery-driven selling.

The SDR will be responsible for generating qualified appointments through outbound cold calling, strategic probing, relationship building, and value-based conversations.

Core Responsibilities

Conduct high-volume outbound B2B cold calls to prospective decision-makers; at least 70 to 90 dials a day

Generate qualified appointments for senior sales executives

Navigate gatekeepers professionally and confidently

Engage executives in consultative business conversations

Identify operational pain points through discovery questioning

Position business value instead of reading scripted pitches

Maintain accurate CRM documentation and call dispositioning

Manage follow-up schedules, callbacks, and nurturing activities

Collaborate with leadership on script optimization and objection handling

Meet or exceed daily and weekly KPIs for activity and conversion

Required Experience & Qualifications

Minimum 1–2 years experience in:

B2B outbound cold calling

Appointment setting

Lead generation

Sales development

Experience selling or supporting:

Technology solutions

SaaS

EdTech

Managed IT services

Cybersecurity

Complex B2B services is highly preferred

Excellent verbal English communication with a neutral accent

Comfortable speaking with C-level executives and institutional decision-makers

Strong CRM proficiency:

Ability to manage 70 to 90 outbound calls daily

Critical Soft Skills We Are Looking For

High Rejection Resilience

You must recover immediately from rejection, objections, or hostile responses without losing momentum or professionalism.

Conversational Agility

You must think quickly, adapt naturally, and pivot away from rigid scripts when speaking with experienced business professionals.

Executive Presence

You must sound credible, composed, and intelligent when engaging directors, executives, IT leaders, and institutional stakeholders.

Adaptive Empathy

You must know how to acknowledge a prospect's time pressure or frustration without sounding scripted or submissive.

Active Listening

You must identify verbal cues, hidden pain points, hesitation patterns, and buying signals during live conversations.

Curiosity & Discovery Skills

You must ask thoughtful, open-ended questions that uncover operational challenges and business gaps.

Tone & Voice Control

You must demonstrate strong tone modulation, pacing, confidence, and warmth purely through voice communication.

Emotional Discipline

You must maintain composure, consistency, and professionalism across repetitive outbound activity and performance pressure.

What Success Looks Like

Build rapid trust with executive-level prospects

Transition conversations naturally from resistance to curiosity

Avoid sounding scripted or transactional

Convert cold outreach into meaningful business discussions

Maintain consistent activity and conversion performance

Handle objections calmly and intelligently

Represent sophisticated technology solutions professionally

Key Performance Indicators (KPIs)

Qualified appointments set

Lead-to-qualified appointment conversion rate

Daily outbound call volume

Talk time productivity

CRM accuracy and follow-up compliance

Appointment attendance/show rate

Pipeline contribution

Preferred Personality Traits

Mentally tough

Competitive yet coachable

Naturally curious

Self-motivated

Disciplined with time management

Emotionally intelligent

Comfortable operating independently

Persistent without being aggressive