Customer Success Manager (PH - Makati)
Cartrack
Join a Global Leader in Smart Mobility Solutions
We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries and we are looking for a Customer Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
The Customer Success Manager is responsible for developing customer retention strategies, strengthening key account relationships, and driving sustainable revenue growth. The role requires a strategic and commercially driven leader who can identify business opportunities, lead negotiations, and ensure long-term customer satisfaction and loyalty.
Key Responsibilities:
● Develop and implement strategies to improve customer retention, renewals, and account growth.
● Manage key customer relationships, understand business needs, and identify upselling and cross-selling opportunities.
● Lead commercial negotiations, contract renewals, and customer escalations while protecting business interests.
● Analyze customer performance, identify churn risks, and implement proactive retention plans.
● Lead, coach, and develop the Customer Success team to achieve performance targets.
● Monitor KPIs, including customer retention, churn, renewal rates, customer satisfaction, and revenue growth.
● Collaborate with Sales, Operations, and other departments to improve customer experience and business outcomes.
● Provide management with performance updates, account insights, and strategic recommendations.
Required Experience & Skills
● Bachelor's degree in Business Administration, Management, Marketing, or a related field.
● At least 2 years of leadership or people management experience .
● Proven experience in customer success, key account management, client relations, or a related commercial role
● Strong track record in customer retention, account development, and revenue growth.
● Excellent negotiation, relationship management, communication, and analytical skills.
● Ability to develop strategic solutions, manage complex customer relationships, and drive business results.
● Experience in B2B, technology, SaaS, automotive, or fleet management is an advantage.
● Location & Setup: Full willingness to work day shift on-site at the Cartrack office in Makati City
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