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Voice International Healthcare Account for Customer Service Rep Iloilo site

Full-time

Sagility Philippines B.V. Branch Office

  • A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
  • Respect for the customer is the foundation of excellent customer service. Every time you engage with a customer, it's crucial to keep in mind that they are a person, not a ticket, and to treat them as such. Use their name, express gratitude for their patience, and maintain emotional control even when they become agitated are easy methods to accomplish this.
  • Furthermore, offering individualized customer support via an omnichannel strategy demonstrates your regard for your consumers' time, effort, and attention. You won't have a good start if your customers find it difficult or time-consuming to reach you. Instead, make it as simple as you can for them to contact you if they have any problems or questions.
    • 4 year course graduates with or without work experience.
    • Completed 2 years in college with 6 months work experience (Customer service experience).
    • Above average English communication skills
    • Good interpersonal skills
    • Analytical and problem solving skills
    • Good comprehension skills
    • Basic knowledge with MS Office
    • Willing to work on weekends and holidays

    Sagility offers:

    • Competitive salary package
    • Account incentives
    • 20% Night differential
    • Paid leaves
    • Medical and Life Insurance
    • 13th and 14th month pay
Vacancy posted a month ago
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