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Responsibilities:

  • Lead, train, and coach Inside Sales Representatives.
  • Drive KPI performance through coaching, performance reviews, and action plans.
  • Generate new business through outbound prospecting, support sales and marketing initiatives, assist with deal closures, and maintain accurate CRM records.
  • Identify and implement process improvements to enhance team performance.
  • Collaborate with cross-functional teams to resolve operational issues and sales escalations.
  • Analyze sales performance data and provide insights to support coaching, strategy, and continuous improvement.
Qualifications:
  • High school graduate.
  • Excellent spoken English with a clear, neutral accent.
  • Proven ability to lead high-stakes calls and coach representatives to achieve similar results.
  • Minimum of 3 years of contact center experience, preferably in a B2B or SaaS environment.
  • At least 2 years of supervisory experience leading teams of 5+ representatives against KPIs.
  • Strong track record of coaching performance through reviews, action plans, and effective conflict resolution.
  • Proficient in Google Workspace and standard sales and reporting tools.
  • Able to independently analyze and interpret KPI data.
  • Experience supporting the growth and scaling of sales teams or processes.
  • Adaptable and effective in a fast-paced startup environment.
Work Set-up: Monday – Friday | Night Shift (DST Dependent) Benefits:
  • Transportation Allowance
  • Rice Allowance
  • Sales Incentives
  • Leave Conversion Benefit
  • Performance Reviews
  • Government Mandated Benefits
  • HMO + 2 Dependents (Effective Day 1)
  • 10% Night Differential

Vacancy posted 18 hours ago
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