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Application Engineering Head

Full-time

Eastman Industrial Supply Inc.

Are you a seasoned engineer with strong leadership skills and a passion for technical excellence? We’re looking for an Application Engineering Head to lead our Application Engineering team and serve as the technical backbone of our pre-sales and technical validation processes. In this role, you will ensure accurate technical solutions, seamless collaboration with Sales, and high-quality proposals that support business growth and customer satisfaction. Key Responsibilities Team Leadership and Management

  • Lead, manage, and mentor the Application Engineering team to deliver high-quality technical support.
  • Supervise daily activities, set clear performance goals, and conduct regular evaluations to support professional development.
  • Promote a culture of accountability, technical excellence, and service orientation.
Technical Review and Proposal Management
  • Oversee the review of customer specifications, equipment sizing, and selection to ensure compliance with technical requirements.
  • Approve final technical proposals, drawings, and documentation prior to submission or sales order processing.
  • Ensure all proposals meet company standards, customer expectations, and industry regulations.
Pre-Sales and Technical Support
  • Act as the primary technical escalation point for complex applications, critical proposals, and project challenges.
  • Support pre-sales activities including advanced technical presentations, product briefings, and site visits as required.
  • Provide expert guidance during tenders, technical clarifications, and client discussions.
Cross-Functional and Vendor Coordination
  • Collaborate closely with Sales, Operations, Procurement, and external vendors to ensure accurate technical data, pricing, and lead times.
  • Align application engineering strategies with overall sales and operational objectives.
Order Validation and Accuracy
  • Oversee the review and validation of sales orders to ensure technical and commercial accuracy before release to Operations or Procurement.
  • Establish strong approval checkpoints to minimize errors, rework, and delays.
Process Improvement and Standardization
  • Develop and implement standardized processes for proposal preparation, order validation, and documentation control.
  • Recommend and support the use of tools, templates, and systems to improve efficiency and reduce turnaround time.
Performance Monitoring and Reporting
  • Monitor team workload, productivity, and proposal timelines to ensure timely responses to sales support requests.
  • Track performance metrics and ensure a consistently high level of internal and external customer satisfaction.
Support Growth and Innovation
  • Contribute technical insights to product development, market analysis, and innovation initiatives.
  • Continuously improve engineering solutions to support company growth and competitiveness.

Vacancy posted a month ago
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