Customer Service Representative - Retail Account
Full-time
Level Up Business Process Outsourcing Services OPC
Level Up Talent Solutions is hiring Customer Service Representatives for its Retail Account. This role is ideal for candidates who are customer-focused, patient, and comfortable assisting customers with retail-related inquiries such as orders, products, payments, deliveries, returns, refunds, and general account concerns. The Customer Service Representative will provide professional and timely support while ensuring a positive customer experience in a fast-paced onsite BPO environment.
Key Responsibilities
- Handle customer inquiries related to retail products, orders, delivery status, returns, refunds, payments, and account concerns.
- Provide accurate and helpful information based on account guidelines and company policies.
- Assist customers in resolving concerns professionally and efficiently.
- Document customer interactions, concerns, and resolutions accurately in the system.
- Follow proper verification, escalation, and customer handling procedures.
- Maintain quality service, productivity, attendance, and customer satisfaction standards.
- Demonstrate patience, empathy, and professionalism in every customer interaction.
Qualifications
- At least Senior High School Graduate for any segment.
- High School Graduate candidates may qualify if they have Expro 2+ or relevant experience based on account requirements.
- Good communication and customer service skills.
- Willing to work onsite in Baguio.
- Willing to work on a 24/7 shifting schedule, including weekends and holidays.
- Comfortable using computer systems and navigating multiple tools.
Vacancy posted 12 hours ago
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