Customer Service Representative (Healthcare)
Full-time
AddForce Human Resources Solution Inc.
- Account: Healthcare / Financial
- With or without experience
- Voice account
- Inbound calls
- Pure Work Onsite
- Nightshift
- HMO since day 1
- Possible inclusion of relocation allowance
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer issues and complaints , escalating complex cases to the appropriate departments when necessary.
- Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
- Process orders, returns, refunds, and account updates as needed.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved
Responsibilities
Vacancy posted 21 days ago
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