L3 Cloud Support Developer Engineer (For Pooling)

L3 Cloud Support Developer Engineer (For Pooling)

Position Description
We are seeking an experienced L3 Cloud Support Developer to provide advanced cloud platform and application support for enterprise systems, including CGI’s proprietary IP system, CACS X. This role is responsible for handling L3 escalations, complex cloud and infrastructure issues, and ensuring the stability, security, and performance of CACS X environments. Training on CASC X will be provided, and the successful candidate is expected to rapidly build deep technical and functional knowledge of the platform.

Your future duties and responsibilities
Cloud Platform Support & L3 Incident Management
• Provide L3 support for complex and high-severity cloud infrastructure and application incidents
• Administer, monitor, and support Azure and/or GCP environments across production and nonproduction
• Diagnose and resolve cloud-related performance, availability, and security issues
• Perform root cause analysis (RCA) and implement permanent fixes and preventive measures

Development & Operational Support
• Support application teams with cloud deployments, configuration changes, and environment setup
• Collaborate with developers, DevOps, and architecture teams on cloud enhancements and fixes
• Contribute to cloud optimization, cost management, and operational improvements
• Provide technical guidance and mentoring to L1/L2 support resources

Operations & Reliability
• Support cloud resource provisioning, scaling, patching, and environment maintenance
• Ensure platform stability, availability, and compliance with operational standards
• Participate in on-call rotations and critical incident support as required

Required qualifications to be successful in this role
High Priority (Must-Have)
• Strong hands-on experience with Microsoft Azure and/or
• Strong hands-on experience with Google Cloud Platform (GCP)
• Proven experience handling L3 cloud support in production environments
• Minimum 5+ years of cloud infrastructure and support experience

Medium Priority (Required / Strong Advantage)
• Solid Linux experience (command line usage, troubleshooting)
• Proficiency in scripting (Shell, Bash, Python, or similar)

Low Priority / Nice to Have
• Experience with CI/CD pipelines and DevOps tooling
• Basic understanding of networking concepts (VPC/VNET, firewalls, routing)
• Exposure to Kubernetes and container orchestration platforms

Other Skills & Competencies
• Strong analytical and troubleshooting skills
• Ability to work independently on complex issues
• Effective communication with technical and non-technical stakeholders
• Ability to work under pressure in mission-critical support environments
• Experience working in Agile or ITIL-based support models

Work Setup and Schedule
• Must be amenable to working onsite 3 days a week in McKinley, Taguig
• Hybrid work setup
• Shifting schedule / on-call support as required

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.