L3 DBA Support Developer Engineer (For Pooling)

L3 DBA Support Developer Engineer (For Pooling)

Position Description
We are seeking an experienced L3 DBA Support Developer to provide advanced database administration, development support, and production support for enterprise applications, including CGI’s proprietary IP system, CACS X. This role is responsible for handling L3 escalations, complex database issues, and ensuring the stability, performance, and reliability of CASC X database environments. Training on CACS X will be provided, and the successful candidate is expected to quickly gain deep functional and technical proficiency to support business and operational needs.

Your future duties and responsibilities
Database Administration & L3 Support
• Provide L3 support for complex database incidents and escalations
• Administer, monitor, and maintain PostgreSQL and MongoDB databases across production and non-production environments
• Support application teams with schema changes, data issues, and database-related defects
• Perform root cause analysis (RCA) and implement permanent fixes

Development & Application Support
• Support CACS X application teams with database design changes, schema updates, and data issues
• Collaborate with developers and architects on database-related enhancements and fixes
• Assist in performance troubleshooting and database stability improvements
• Provide technical guidance and mentoring to L1/L2 support resources

Operations & Reliability
• Support database deployments, upgrades, patches, and environment maintenance for CACS X
• Ensure data integrity, availability, and compliance with operational standards
• Participate in on-call rotations and critical incident support when required

Required qualifications to be successful in this role
High Priority (Must-Have)
• Strong hands-on experience with PostgreSQL
• Strong hands-on experience with MongoDB
• Proven experience handling L3 database support in production environments
• Minimum 5+ years of database administration and support experience

Medium Priority (Required / Strong Advantage)
• Solid Linux experience (command line usage, system troubleshooting)
• Proficiency in scripting (Shell, Bash, Python, or similar) to support operations and diagnostics

Low Priority / Nice to Have
• Experience with high availability and replication setups
• Knowledge of query optimization and performance tuning
• Experience with backup, recovery, and automation solutions

Other Skills & Competencies
• Strong analytical and problem-solving skills
• Ability to work independently on complex, mission-critical issues
• Effective communication skills for technical and non-technical stakeholders
• Ability to work under pressure in a production support environment
• Experience working in Agile or ITIL-based environments is a plus

Work Setup and Schedule
• Must be amenable to working onsite 3 days a week in McKinley, Taguig
• Hybrid work setup
• Shifting schedule / on-call support as required

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.