Customer Service Agent
Full-time
FC Home Center
Responsibilities:
- Serve as the primary point of contact for customer inquiries, concerns, and service requests.
- Deliver first-level technical support and ensure timely issue resolution.
- Schedule, coordinate, and manage service appointments efficiently.
- Dispatch technicians effectively to ensure prompt and seamless service delivery.
- Monitor and prioritize service tickets while meeting SLA requirements.
- Maintain accurate documentation of customer interactions and service activities.
- Escalate complex concerns to appropriate teams when needed.
- Provide exceptional customer service and maintain high customer satisfaction.
- Adhere to company policies, processes, and contribute to continuous service improvement.
Qualifications:
- Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
- A minimum of 1-2 years experience in a fast-paced Customer Service, Call Center, or Helpdesk environment.
- Proven background in scheduling, logistics, or dispatch operations, preferably in a service-driven industry.
- Proven background in scheduling, logistics, or dispatch operations, preferably in a service-driven industry.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced and high-pressure environment.
- Willing to work on a compressed workweek schedule and flexible shifts if required.
Vacancy posted a month ago
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