Senior Operations Manager
Full-time
Omega Healthcare Management Services, Inc.
- Meet all Client Service Level Agreements (deliverables)
- Ensure the team understands client specific training requirements / needs etc.
- Analyze performance results of the team and implement process improvements
- Determine appropriate staff levels and implement strategies to ensure efficient operations
- Work with support departments to ensure staffing strategies are effectively executed
- Support the data collection for billing process, billable/non-billable hours & preparation of Invoice
- Hold team meetings on a regular basis with direct reports.
- Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
- Act as single point of contact for the team leads for all their client and team member needs and create a harmonious work environment
- Escalate performance related issues with respect to his TL to management in a timely manner.
- Escalate client complaints to Ops Head and resolve escalated customer issues, CAPA to be followed.
- Performs any other duty assigned by respective Ops Head
- Act as authorized person for sanctioning team leads leave thru HRIS
- Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team leads to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
- Ensure that the team’s adherence to QMS and ISMS standards like ISO 9001:2000 and ISO 27001.
- Preferably Total 5-8 years of experience in the BPO\Healthcare
- Graduate of any Bachelor's degree preferably in Life Sciences
- Preferably minimum 5 years of managerial experience
- Excellent leadership and interpersonal relationship skills
- Strong process management and planning skills
- Embraces change and thinks operationally to achieve business goals
- Proven process improvement experience
SKILL SET:
Candidate Profile:
Vacancy posted 10 hours ago
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