CCTV Remote Operator

The CCTV Remote Operator will be responsible for live monitoring of camera feeds, identifying and reporting health and safety issues, fire safety risks, property damage, anti-social behaviour, or other incidents that may impact the safety of residents or the condition of properties. The role requires high levels of concentration, attention to detail, clear reporting skills, and strong communication with UK-based operational teams. Work Hours: Full-time UK hours Rate: £4/hour We don’t take a cut of your pay - ever. You receive 100% of your full advertised rate - paid directly to you by your client. We never take a cut, percentage, or reduce your earnings in any way.

POTENTIAL TASKS

CTV Monitoring Monitor live CCTV camera feeds across a portfolio of residential properties in the UK. Observe and identify potential health & safety hazards, fire risks, security breaches, or suspicious activity. Maintain constant vigilance during the assigned shift to ensure resident safety and property protection. Incident Reporting & Escalation Identify and immediately report emergencies such as: Fire risks Health and safety hazards Security breaches Property damage Anti-social behaviour Escalate urgent incidents to the Head of Services or designated UK operational contacts in line with escalation procedures. Maintain a detailed incident log and monitoring records. Shift Reporting & Handover Produce a comprehensive shift report summarising: Incidents observed Actions taken Any ongoing concerns Conduct a structured handover briefing to the incoming operator at the end of each shift to ensure continuous monitoring. Compliance & Safety Monitoring Monitor for issues relating to: Fire safety risks Blocked fire exits Health and safety hazards in communal areas Unauthorised access to buildings Ensure all incidents are recorded accurately to support compliance and property management processes. Administrative Duties Maintain monitoring logs and daily reports. Ensure accurate time-stamped records of incidents. Assist in preparing reports for property management and compliance teams. Ad Hoc Duties Carry out additional CCTV monitoring tasks as required by the UK operations team. Support investigations by providing relevant footage or reports when requested. Assist with reviewing recorded footage when incidents are reported retrospectively.

SKILLS/EXPERIENCES REQUIRED

Previous experience in CCTV monitoring, security surveillance, or monitoring roles. Strong attention to detail and observation skills. Ability to remain focused during extended monitoring periods. Excellent written English communication skills for reporting incidents. Strong organisational and record-keeping abilities. Ability to follow strict escalation procedures and protocols. Desirable Experience monitoring multiple CCTV systems or security platforms. Knowledge of health and safety or fire safety monitoring. Experience working remotely with international teams. Key Competencies Vigilance and attention to detail Clear written communication Accountability and reliability Ability to work independently Professional judgement in identifying risk situations Structured reporting and documentation Equipment & Technical Requirements Operators must have: Reliable high-speed internet connection Quiet home working environment Ability to access remote monitoring systems securely Basic computer literacy for reporting and monitoring software All necessary system access and training will be provided. Performance Measures Performance will be assessed based on: Accuracy and completeness of monitoring logs Timeliness and quality of incident reporting Adherence to escalation procedures Quality of shift handovers Reliability and punctuality during scheduled shifts Your minimum internet speed should be 10 MBPS and your PC specs should be at least Intel Core i5 (or equivalent) and have 8GB RAM (at the minimum).