GigNow Operations Associate

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GigNow Operations – Associate (GigNow Operations) | Job Description (EY)

Role purpose
The GigNow Operations Associate executes day-to-day onboarding and contractor lifecycle administration to deliver a responsive, compliant, and high-quality experience for contractors and stakeholders. This role owns transactional processing, tracker hygiene, and coordination across systems (GigNow, BRIDGE/RM Archer, myHR, CXC, OneService) while escalating complex risk or policy exceptions to senior team members.

Key responsibilities 
Onboarding administration
•    Upload contractor CV and onboarding forms to profiles
•    Create requisitions in GigNow and match contractor profile to requisition
•    Submit BRIDGE requests (or Archer as applicable) and update trackers same day
•    Request background checks and follow up identity verification for agency-sourced resources
•    Coordinate laptop/PC-on-demand and send onboarding + laptop details
•    Clean up/close requisitions when needed
Extensions & terminations
•    Review end-date notifications (myHR) and confirm access status
•    Create extension requisitions and submit BRIDGE extensions
•    Maintain extension/termination tracker with accurate, timely status updates
•    Coordinate and monitor laptop returns; confirm receipt and closure
Risk & independence support
•    Complete weekly CXC attestations and maintain evidence trail
•    Flag missing compliance documents and incomplete requirements promptly
•    Escalate exceptions (e.g., ex EY, high risk, missing documents) to Senior/Supervising Associate

Agency administration
•    Submit agency BRIDGE through RM Archer
•    Track renewal dates; assist Senior/s in following up agencies on updated questionnaires and documents
•    Managing documentation / records for agencies on SharePoint
•    Ensuring contact details of agencies are updated

Mailbox management & triage
•    Monitor the shared mailbox; flag any emails that haven’t been responded to for more than 1-2 days.  
•    Chase missing information and assist with follow-ups on emails relating to extensions, BRIDGEs, and terminations

Stakeholder communication
•    Provide clear status updates to hiring managers, approvers, agencies and contractors
•    Proactively chase missing information for standard cases to keep work moving
Reporting support
•    Support activity/hourly reporting by validating raw extracts and preparing contractor lists
•    Input assigned counts into summary tables and flag data issues before publish
Continuous improvement support
•    Maintain templates and onboarding artifacts; suggest quick wins and document SOP updates when requested
Qualifications & experience
•    Bachelor’s degree or equivalent experience (Operations, HR, Business, or related)
•    1–3 years in operations/coordination, HR shared services, staffing, or contingent workforce administration
•    Strong Excel skills (filters, pivots/lookups preferred) and disciplined tracker hygiene
•    Comfortable working across multiple systems (GigNow, myHR, BRIDGE/RM Archer, CXC, OneService)
•    Strong written and verbal communication; responsive, customer-focused, calm under pressure
Core competencies
•    Operational excellence: detail-oriented, strong follow-through, reliable execution
•    Customer focus: manages expectations, communicates clearly, delivers timely updates
•    Risk mindset: understands compliance gates and escalates exceptions early
•    Collaboration: effective cross-team coordination with Seniors, CXC, IT, and stakeholders
•    Continuous improvement: identifies recurring issues and proposes simple fixes

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