GigNow Operations Associate
Ernst & Young
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GigNow Operations – Associate (GigNow Operations) | Job Description (EY)
Rank/Level: AssociateFunction: Contingent Workforce / Third-Party Resourcing Operations
Location: (TBD)
Reporting to: Senior Associate / Supervising Associate, GigNow Operations
Role purpose
The GigNow Operations Associate executes day-to-day onboarding and contractor lifecycle administration to deliver a responsive, compliant, and high-quality experience for contractors and stakeholders. This role owns transactional processing, tracker hygiene, and coordination across systems (GigNow, BRIDGE/RM Archer, myHR, CXC, OneService) while escalating complex risk or policy exceptions to senior team members.
Key responsibilities
Onboarding administration
• Upload contractor CV and onboarding forms to profiles
• Create requisitions in GigNow and match contractor profile to requisition
• Submit BRIDGE requests (or Archer as applicable) and update trackers same day
• Request background checks and follow up identity verification for agency-sourced resources
• Coordinate laptop/PC-on-demand and send onboarding + laptop details
• Clean up/close requisitions when needed
Extensions & terminations
• Review end-date notifications (myHR) and confirm access status
• Create extension requisitions and submit BRIDGE extensions
• Maintain extension/termination tracker with accurate, timely status updates
• Coordinate and monitor laptop returns; confirm receipt and closure
Risk & independence support
• Complete weekly CXC attestations and maintain evidence trail
• Flag missing compliance documents and incomplete requirements promptly
• Escalate exceptions (e.g., ex EY, high risk, missing documents) to Senior/Supervising Associate
Agency administration
• Submit agency BRIDGE through RM Archer
• Track renewal dates; assist Senior/s in following up agencies on updated questionnaires and documents
• Managing documentation / records for agencies on SharePoint
• Ensuring contact details of agencies are updated
Mailbox management & triage
• Monitor the shared mailbox; flag any emails that haven’t been responded to for more than 1-2 days.
• Chase missing information and assist with follow-ups on emails relating to extensions, BRIDGEs, and terminations
Stakeholder communication
• Provide clear status updates to hiring managers, approvers, agencies and contractors
• Proactively chase missing information for standard cases to keep work moving
Reporting support
• Support activity/hourly reporting by validating raw extracts and preparing contractor lists
• Input assigned counts into summary tables and flag data issues before publish
Continuous improvement support
• Maintain templates and onboarding artifacts; suggest quick wins and document SOP updates when requested
Qualifications & experience
• Bachelor’s degree or equivalent experience (Operations, HR, Business, or related)
• 1–3 years in operations/coordination, HR shared services, staffing, or contingent workforce administration
• Strong Excel skills (filters, pivots/lookups preferred) and disciplined tracker hygiene
• Comfortable working across multiple systems (GigNow, myHR, BRIDGE/RM Archer, CXC, OneService)
• Strong written and verbal communication; responsive, customer-focused, calm under pressure
Core competencies
• Operational excellence: detail-oriented, strong follow-through, reliable execution
• Customer focus: manages expectations, communicates clearly, delivers timely updates
• Risk mindset: understands compliance gates and escalates exceptions early
• Collaboration: effective cross-team coordination with Seniors, CXC, IT, and stakeholders
• Continuous improvement: identifies recurring issues and proposes simple fixes
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