Billing Analyst

Job Title: Analyst, Billing

Before You Apply

Softchoice prides itself on the development of its employees. It is our goal to ensure that this process is open, positive, and supports your career development plan.

To move forward in the process, your direct manager will need to complete a short survey to ensure that this role is aligned with your short- and long-term career aspirations.

Please speak with your manager before you apply so they know which position you are applying to and can endorse you appropriately.

The Impact You Will Have

Responsible for day-to-day administrative billing needs. Support the Accounts Receivable (AR) function and customer billing needs by providing timely and accurate invoicing requests, including credit rebills, adjustments, ongoing account reconciliation, and sales support.

Ensure reliability and consistency in custom invoice creation relative to business practices. Ensure order entry processes have sufficient controls and flexibility to produce accurate and timely invoices for customers.

Responsible for ad hoc and system billing. Ensure a smooth end-to-end billing process—from system-generated credit/rebills and adjustments to internal manual billing requirements.

Work with the Manager, Billing Operations, and team to accurately track and flag issues around order entry processes, ensuring sufficient controls and flexibility to produce accurate and timely invoices for customers.

Daily interactions with internal customers occur through telephone, email, office communicator messenger, and on-site communication. Occasional interaction with external customers is primarily via email.

What You'll Do

• Analyze billing requests to ensure alignment with company policies and procedures.
  

• Complete billing requests in the system for internal customers, including Sales, AR, and Credit.
  

• Pull and suppress invoices and create manual invoices.
  

• Consolidate invoices; change bill-to account addresses; add pertinent information; align billing with customer POs; perform pre-invoicing; indicate extended terms when provided by the Credit Team; manage currency exchange; split invoicing; and correct taxes based on credit or debit tax adjustments processed by the tax team.
  

• Conduct credit rebill analysis and determine whether adjustments are required.
  

• Review and obtain approval for delivery adjustments.
  

• Review, obtain approval for, and request the creation of price adjustment SKUs when needed to facilitate product analysis and stakeholder submissions.
  

• Review, define, and resolve billing-related issues for internal clients.
  

• Collaborate with peers and leaders, including Supervisors, Managers, Branch Managers, Outbound Sales, District Managers, Sales, Operations, Services, and Billing teams to resolve issues.
  

• Educate internal customers on policies and procedures to ensure accurate information is provided.
  

• Participate in conference calls with Sales regarding customer inquiries and billing system satisfaction.
  

• Identify and address opportunities for process and procedure improvements.
  

• Participate in departmental ad hoc projects related to customer service or process issues.
  

• Provide support and backup for tracking partner invoices for teaming arrangements.
  

• Maintain all other ad hoc billing requests.
  

• Assist team members in billing operations functions.
  

• Provide coverage when the team is short-staffed.
  

• Provide coverage during month-end, quarter-end, year-end periods, and holidays.
  

What You'll Bring to the Table

• Post-secondary education in accounting or a related business discipline from a community college, and/or one or more professional designations.
  

• Up to 3 years of experience in billing.
  

• Basic understanding of accounting principles.
  

• Demonstrated problem-solving ability.
  

• Strong organizational skills.
  

• Ability to work independently with minimal managerial input.
  

• Detail-oriented, receptive, and sensitive when handling issues, data entry, and data recording.
  

• Consistent demonstration of initiative, a positive attitude, professional conduct, and commitment to personal, team, and company goals.
  

• Strong proficiency in Microsoft Excel.
  

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion, and belonging. People seeking employment at Softchoice are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Our Commitment to Your Experience

We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone.

We understand that you may need to interview with distractions around you (such as children or furry friends), and we will most likely be doing the same.