Customer Project Manager
Full-time
Ericsson Telecommunications Inc.
Join our Team About The Opportunity We are looking for a Senior Customer Project Manager to lead the end-to-end introduction and integration of new hardware into customer networks. You will manage complex delivery programs, coordinate cross-functional teams, and ensure successful outcomes across scope, schedule, quality, customer satisfaction, and financial performance. You will also own Fulfillment Assignment Specifications (FAS), ensure alignment between contractual commitments and delivery, and uphold Ericsson’s governance, compliance, security, privacy, legal, financial, and Environmental and Occupational Health and Safety (E+OHS) requirements. What You Will Do
- Lead end-to-end customer projects from pre-sales CFR activities through delivery, acceptance, and closure.
- Translate contract commitments into clear delivery plans, milestones, responsibilities, and success criteria.
- Develop, secure approval for, and execute comprehensive project plans.
- Lead the introduction and integration of new hardware with customer networks, processes, and systems.
- Own FAS activities and ensure accurate, timely, and compliant fulfillment.
- Manage customer expectations through clear communication, governance, and regular executive-level updates.
- Build trusted relationships with customers, partners, and internal stakeholders.
- Identify and resolve delivery issues, dependencies, risks, and conflicts proactively.
- Govern project financials and drive performance against target Unadjusted Margin.
- Control scope, schedule, quality, costs, and change throughout the project lifecycle.
- Ensure compliance with Ericsson policies, customer requirements, legal and financial guidelines, data security and privacy standards, and E+OHS requirements.
- Maintain accurate project documentation, including status reports, decisions, meeting records, risks, actions, and configurations.
- Ensure reliable project data and reporting to support timely decision-making.
- Drive continuous improvement, automation, and standardized delivery practices.
- Bachelor’s or master’s degree in business, engineering, telecommunications, information technology, or a related field; equivalent experience may be considered.
- Significant experience managing complex customer projects, preferably within telecommunications, technology, or network infrastructure.
- Proven experience leading hardware introduction, integration, rollout, or transformation programs.
- Strong understanding of project governance, service delivery, commercial commitments, and project finance.
- Demonstrated ability to manage senior stakeholders, negotiate outcomes, and resolve complex issues.
- Strong customer focus with a consultative approach and sound business judgment.
- Experience with project management methodologies, tools, risk management, and change control.
- Excellent written and verbal communication skills, including executive-level reporting.
- Ability to lead diverse, cross-functional teams in a global environment.
- Customer and stakeholder management
- Project leadership and delivery governance
- Financial, contract, and margin management
- Risk, issue, change, and conflict management
- Negotiation and problem-solving
- Service delivery and customer insight
- Process improvement, automation, and data-driven reporting
Vacancy posted 1 day ago
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