Process & Comm Training Senior Analyst
Getronics
The Company
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
The Opportunity
For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
In these roles, you will be responsible for:
- Conducting/managing domain, process, compliance and refreshers training programs (as applicable).
- Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
- Developing/managing content (SOPs and training materials) as per NTT/client standards.
- Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
- Reporting training progress and training dashboards to management.
Requirements for this role include:
- Overall 5+ year(s) of experience in BPO- US or Canadian Healthcare domain (Payer/Health Plan preferred) and process training.
- 3+ year(s) of experience in the US or Canadian Healthcare (Payer/Health Plan preferred) that require an understanding of basic healthcare concepts and process.
- 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in US or Canadian Healthcare (Payer/Health Plan preferred) domain.
- Work shifts for this position will be scheduled between Monday-Friday (PST):
- **Work hours from 9:00 pm to 6:00 am PST (Mon – Fri) from NttData Office at Manila. Additionally, resources may have to do overtime and work on weekend’s basis business requirement."
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Process & Comm Training Senior Analyst in Manila vacancy
- ...remove barriers for all, and in particular, barriers facing employees from underrepresented groups. About the role: The Senior Process & Knowledge Specialist is responsible for driving the strategic development, governance, and continuous improvement of Customer...
- ...and impactful results. Role: GenAI Comms Strategist Location: Manila, Philippines... ...and elevate every stage of the process. Your work will set the standard for platform... ...strategy and creative work to clients and senior stakeholders, including cross-market teams...
- ...enduring global consumer group. The role We are looking for an experienced educator who will be in-charge of providing top-notch training and education for our Love, Bonito retail team in the Philippines. Reporting to the Retail Area Manager (Philippines), the ideal...
- ...Project-Based / Consulting Whitehall is seeking a Team Lead to drive process documentation and service management deliverables within an enterprise environment. This role will lead a small team of analysts and writers, ensuring consistency, quality, and timely delivery of...
4000 - 5000 $
...manufacturing supporting the food and beverage industries worldwide, is seeking a skilled and talented Senior Account Manager with strong expertise in processed meats. This is an individual contributor role focused on driving new business development through technical...- ...the Enterprise Architecture (EA) team within the Information Technology Department (ITD) in advancing the organization's business process and integration architecture practice. The role focuses on analyzing, modeling, and improving end-to-end business processes, with a...
3100 - 4200 $
...Position: Senior Credit Analyst Salary: AU$3,100-AU$4,200/month Work Schedule: 9:00AM - 6PM... ...brokers by managing the end-to-end loan processing cycle. This includes collating client... ...practices through continuous education and training. Obtain necessary licences and...- ...OPPORTUNITY YOUR OPPORTUNITY As Senior Analyst, IT services, FTS, you work on several... ...S4HANA) as well as expertise in business processes covered by Forecast To Stock Stream (Forecast... ...the system development lifecycle - Train super users/end-users on established...
- ...Job Title: TSCO - Trade Confirmations Analyst/Sr. Analyst (Derivatives) Location: Manila... ...incumbent will be responsible for trade processing of Derivative products for the Global... .... How we’ll support you Training and development to help you excel in your...
- ...to do work that actually excites you? We are looking for a Senior QA Resource to support hands-on manual testing activities and collaborate... ...defects Contribute to continuous improvement of testing processes and documentation standards Requirements What You Bring...
- ...week in office), home office support, and volunteering leave. Who we're looking for We are seeking a Senior Governance, Risk and Compliance (GRC) Analyst to join our Cybersecurity Operations Team. You will help Audinate, and the Cybersecurity team, continuously...
- ...services, focused on effective and efficient execution of finance processes. Not limited to the primary assignment, you support and... ...quality delivery on time and within scope. • Contribute to training, communication, and change management activities for end users...
- ...endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge. We are seeking an experienced Senior Security Analyst to join...
- ...business and technology come together to drive value. As a Senior Enterprise Architecture Analyst, you will work across global teams, influence key... ...& Standards o Support architecture governance processes, including: o Architecture review boards o...
- ...OPPORTUNITY YOUR OPPORTUNITY As Senior Analyst, IT Services, Source-To-Pay you work on... ...requirements are integrated into other processes. You ensure documentation is up to date... ...the system development lifecycle o Train super users/ end users on established...
- ...Description Analyze and improve data systems and business processes to enhance efficiency. Lead data migration projects and ensure data quality throughout the process. Collaborate with stakeholders to define data requirements and optimize the use of MDM tools....
- ...Signing bonus for new employees! Senior Clinical Coding Analyst - Onsite Manila Health Business Solutions... ...codes used in the revenue cycle processes, identifying areas of improvement,... ...initiatives, including education and training programs, to enhance coding accuracy...
- ...: low overhead, small teams, and rapid iteration. As a Senior Cyber Security Analyst, you will leverage your expertise in bot detection, web traffic... ...of security policies and procedures. Fine-tune of the process and eventually update standard operating procedures for...
90000 - 119000 Php
...Position : Credit Analyst Salary : PHP 90,000 - 119,000/mo Working Hours & Conditions... ...: We are looking for an experienced Senior Credit Analyst to become a key driver of... ...s operations. This is not a junior processing role. You will play a strategic, client-...- ...seeking a highly skilled and analytical Senior Financial Analyst with a CFA designation to join our... ...to support budgeting and forecasting processes ~ Assist in scenario and... ...Benefits and Perks Unlimited vacation Ongoing education and training Bonuses...
- ...Overview Level Up Talent Solutions is looking for a Lean-Pro USRN Training Specialist to support training delivery for a non-voice... ...facilitating training sessions, reinforcing Utilization Management process knowledge, supporting trainee readiness, and helping team members...
- ...clean and aged breaks have clear ownership and defined escalation process Improve processes and linking this to the upstream/... ...ethical use of data and AI outputs. How we’ll support you Training and development to help you excel in your career Coaching and...
2000 - 2500 $
...Role Description This is a full-time remote role for a Senior Research Analyst at a growing U.S.-based company. The Senior Research Analyst will be responsible for conducting qualitative and quantitative research across the universes we cover, leveraging both our...- ...Investment Banking - Client Service Analyst, Listed Derivatives - Analyst / Senior Analyst Location: Manila... ...continuous improvement expected for all processes and infrastructure. Adhere to... ...outputs How we’ll support you Training and development to help you excel...
- ...support across the Bacardi Global SAP landscape, ensuring high performance, stability, and continuous improvement of key business processes and custom solutions. The role is Manila-based. You will be responsible for meeting key performance targets within the SAP development...
100000 - 150000 Php
...Position : Senior Salesforce Consultant / Business Analyst Salary : Php 100,000 - 150,000 per month Working... ...customers to understand business processes, pain points, requirements, and desired... ..., configuration checks, user training, and support documentation....- ...focused technical assistance. Work closely with fellow support analysts, team leads, and escalation teams, operating within ITSM/ITIL-... ...(e.g., Active Directory-related tasks) and follow defined processes for request fulfillment and incident management. Document,...
- ...issues independently, while partnering with senior peers/escalation teams for advanced... ...sharing, and adherence to established support processes and standards. About the team Join... .... Work closely with fellow support analysts, team leads, and escalation teams ,...
- ...Job Title: Training Assistant Manager – Sales Salary: ₱45,000 - ₱65,000 Work Setup: Onsite Work Location : Edsa Shift Schedule... ...and regulatory requirements, and maintaining consistent sales processes and performance standards across accounts. Requirements:...
- ...YOUR OPPORTUNITY YOUR OPPORTUNITY The Order to Cash Senior Consultant plays a key role in ensuring that our SAP ECC system... ...delivering enhancements to existing OTC functionality, improving process efficiency, and resolving operational issues across markets....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Process & Comm Training Senior Analyst. Be the first to apply!
