CSR - Healthcare Account - Iloilo City Onsite
20000 - 25000 PhpGratitude Inc
CSR - Healthcare Voice Account - Iloilo City Onsite - Competitive Package
Location: Iloilo City - Onsite
Salary: Competitive Package + Benefits
Setup: Onsite / Shifting (Weekends & Holidays)
About the Role:
Join our growing Healthcare Voice team in Iloilo City! We're looking for service-driven professionals with BPO background who want to build a career in the healthcare industry.
What's In It For You:
- Competitive salary + full benefits package for healthcare account
- Gain valuable US healthcare experience to boost your career
- Clear growth and promotion path within healthcare vertical
- Supportive and collaborative onsite team environment
- Stable long-term career opportunity in Iloilo
Your Role:
- Handle inbound healthcare inquiries with empathy and professionalism via voice
- Deliver exceptional customer service and resolve member concerns on first contact
- Accurately document all interactions and maintain updated customer records
- Achieve quality scores, KPIs, and performance targets consistently
- Adapt to shifting schedules including nights, weekends, and holidays as needed
Qualifications:
- College Grad with at least 6 months work experience OR
- Undergraduate: Completed 2nd year / 72 units with at least 1 year BPO experience
- Excellent English communication and interpersonal skills
- Strong customer service mindset
- Analytical thinker with good problem-solving ability
- Proficient in MS Office applications and internet navigation
- Flexible and willing to work onsite in Iloilo on shifting schedule
20000 - 25000 Php
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