Healthcare CSR - Account - in Iloilo City
20000 - 25000 PhpGratitude Inc
Healthcare CSR - Voice Account - Hiring in Iloilo City
Location: Iloilo - Onsite
Work Setup: Onsite - Shifting / Weekends and Holidays
Salary: Competitive Package + Benefits
About the Role:
Join our growing Healthcare Voice team in Iloilo City. We're looking for service-driven professionals with BPO background who want to build a career in the healthcare industry. If you have strong communication skills and thrive in a fast-paced voice support environment, we want you on our team.
Job Details:
Role: Healthcare Voice Support - Iloilo Onsite
Location: Iloilo City - Onsite
Work Setup: Onsite - Shifting Schedule including Weekends and Holidays
Salary: Competitive Package + Benefits
What's in it for you:
- Competitive salary + full benefits package for healthcare account
- Gain valuable US healthcare experience to boost your career
- Clear growth and promotion path within healthcare vertical
- Supportive and collaborative onsite team environment
- Stable long-term career opportunity in Iloilo
Your Role:
- Handle inbound healthcare inquiries with empathy and professionalism via voice
- Deliver exceptional customer service and resolve member concerns on first contact
- Accurately document all interactions and maintain updated customer records
- Achieve quality scores, KPIs, and performance targets consistently
- Adapt to shifting schedules including nights, weekends, and holidays as needed
Who we're looking for:
- College Grad with at least 6 months work experience OR
- Undergraduate: Completed 2nd year / 72 units with at least 1 year BPO experience
- Passionate about customer service with a strong service mindset
- Excellent English communication and interpersonal skills
- Analytical thinker with good problem-solving ability
- Proficient in MS Office applications and internet navigation
- Flexible, reliable, and willing to work onsite in Iloilo on shifting schedule
20000 - 25000 Php
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