Service Partner Incident Manager
Full-time
TRT Solutions Limited
Job Functions:
- Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available.
Primary Workflow:
- Oversee incidents requiring Service Partner intervention to ensure timely resolution and end-user satisfaction.
- Maintain positive relationships with service partners.
- Keep Service Partner Database updated.
- Identify improvement opportunities and implement corrective measures.
- Monitor financial activities, performance, and documentation.
- Manage and review business operations.
- Develop and implement best practices for service partners.
- Ensure SLAs are met and customer satisfaction is achieved.
- Support Client Account Managers and Business Delivery Managers.
- Provide excellent experience to service partners.
- Create, review, update, and store documentation.
- Job Type: Full-time
Requirements:
- Prior experience in business development or relevant roles.
- Strong communication and negotiation skills.
- Ability to multitask.
- Proficiency in MS Excel, Word, and Outlook.
- Professionalism, resilience, and attention to detail are essential.
Vacancy posted 24 days ago
Similar jobs that could be interesting for youBased on the Service Partner Incident Manager in Pampanga vacancy
- ...Required Deliverables: Ensure all logged incidents are resolved within SLAs. Ensure all internal personnel involved in a service call work efficiently to meet SLAs.... ...issues to the correct channels promptly. Manage initial client escalations for service calls...
- ...QS Partners’ (Service Crew) duties and responsibilities include serving customers efficiently, assisting customers with their needs and special... ...role, in the same capacity. • Ability to multi-task and manage requests on a timely manner. • With crowd management expertise...
- ...Solution (Philippines) Corp. is seeking an experienced IT Service Delivery Manager to join our team in Pampanga, Central Luzon. In this full-time... ...day-to-day operations of the IT support team, including incident response, problem management, and service request fulfilment...
- ...We’re Hiring: Order and Customer Service Manager! Looking for a role that fosters collaboration, creativity and career growth in a vibrant... ...deliveries with third-party warehouses and logistics partners. This position requires strong customer service, data entry...
160000 Php
...Job Title: Senior Manager – Process Improvement (Six Sigma / Service Excellence) Location: Clark, Pampanga Work Setup: Onsite / Hybrid Schedule: Flexible... ...within a BPO environment. This role will partner with senior leaders to drive improvements in cost, efficiency...- ...Job Summary The Operations Manager oversees end-to-end delivery,... ...network, and CCTV surveillance services. You lead technical teams,... ...and storage devices. Lead incident response, root cause analysis... ...custom solutions. 5. Vendor & Partner Management Select,...
- ...remote position. Position Title: Service Desk Engineer (Level 1) Work Set-... ...About the Role Boomering is partnering with a leading managed services business to hire a Service... ...Engineer (Level 1) would be: Incident & Request Handling • Act as the first...
- ...documentation, job aids, troubleshooting guides, and other IT artifacts as part of Knowledge Management. Responsible for implementing all I.T. tasks of Ground & Back Office Technology Services. Determine areas of opportunity for the I.T. operations and execute on the...
- ...responsible for the completion of Maintenance Service Offer (MSO) estimates and work pack... ...base maintenance. This will cover both managed fleet and 3rd party maintenance events.... ...sending out to customer/operators, service partners and OEM to ensure the accuracy of the...
- ...Position: Global Service Desk Engineer – Level 1 Location: Clark... ...prompt resolution of logged incidents within agreed SLAs. Maintain... .... Coordinate with service partners and field engineers.... ...Handle incident response and manage service calls. Maintain a...
- ...solutions, all provided through a seamless “as a service” model. For each company, we provide... ...Job Description The Team Manager is responsible for leading a team of healthcare... ...policies, and operational procedures. Partner with Operations Managers and support...
- ...A. Job Summary The HR & Recruitment Manager is responsible for leading and managing the... ...hiring forecasts and business needs Partner with Operations and Leadership to understand... ...Ensure proper documentation of incidents, corrective actions, and decisions...
- • Implement and continuously improve the company’s EHS management system (EMS) aligned with ISO principles, ensuring documentation, procedures... ..., and implementing preventive corrective actions to reduce incident frequency and severity. • Oversee EHS requirements for...
- ...Job Title: Training Assistant Manager Account: Microsoft Account. Salary: 45,000 max offer, but willing to extend until 70,000 based... ...conducts TNA/TNI, and ensures training quality and readiness. Partners with operations and quality teams to drive performance,...
- ...The Customer Service Representative will take inbound and make outbound calls regarding specified requests, common questions and pursue... ...trends or problems that may arise in operations and alert management when needed. Provide accurate health sharing information and...
- ...travelers worldwide. We are looking for an Account Servicing Supervisor to serve as a key on-site leader supporting... ...provide direct leadership to assigned associates while partnering with U.S.-based managers and directors to ensure operational excellence, employee...
- ...departments to maximize sales growth Ensure excellent customer service and client satisfaction Qualifications: Bachelor’s... ...Managerial experience is an advantage) Strong leadership and team management skills Excellent communication and negotiation skills...
- ...adherence to quality standards and efficient workflow. Participate in training programs designed to develop skills in management, customer service, and operational strategies. Support management in implementing marketing initiatives to promote food and beverage...
- ...specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over... ...in healthcare scheduling, staffing coordination, or BPO/shared services environment is a plus. Bachelor’s degree in Business...
- ...Description Provide exceptional customer service assistance via phone, email, and chat. Resolve customer inquiries and complaints... .... Qualities and Traits: Patience, empathy, and ability to manage stressful situations. Working Conditions: Primarily office-...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues via phone, email, and chat. Assist... ...with product information, order tracking, and account management. Document customer interactions and maintain accurate records...
60000 - 75000 Php
...NOW HIRING Plant and Warehouse Operations Manager Office Furniture and Workspace Solutions Location : Mabalacat City, Pampanga... ...maintenance, operational,safety, and security risks. Coordinate incident investigation, documentation, corrective action, and follow-...- ...Store motivated and results-driven Store Manager to oversee the daily operations of our... ...Associates, Product Specialists, and Financing Partners, while ensuring the store meets... ...PERFORMANCE: DRIVE SALES BY MAXIMIZING CUSTOMER SERVICE LEVELS, OPERATING PROCEDURES, AND...
- ...Description Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and complaints in a timely... .... Assist customers with product selection and account management. Maintain accurate records of customer interactions and feedback...
- ...Job Summary The Software Engineering Manager is responsible for leading cross functional,cross discipline teams to design, build... ...security standards and data protection practices. Oversee incident management and post-mortem processes. Strategic...
- ...in the middle of it all. Job Description The Guest Services Supervisor oversees daily front-of-house operations to ensure... ...customer service skills Strong proven leadership qualities and management skills Ability to maintain high service levels under...
- ...We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an... ..., and performance incentives. Primary Responsibilities Manage and resolve customer inquiries via digital messaging channels....
- ...accounts, aiming for an average of one account per month. # Manage the sales administration function, including operational performance... ...to work in fast-paced environment # Excellent Customer Service and Interpersonal Skills Posses active listening skills with a...
- ...fulfill customer requests. Assist in scheduling appointments and managing customer accounts. Requirements Educational... ...language proficiency Skills and Competencies: Excellent customer service skills Skills and Competencies: Problem-solving abilities...
- ...Responsible for all-around operations like order taking, cashiering & cash handling, assisting customers Coordinating with Customer Service for orders and concerns, and with Logistics for dispatch of orders Doing daily, weekly, and monthly inventory Ensuring...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Partner Incident Manager. Be the first to apply!
