Service Partner Incident Manager
Full-time
TRT Solutions Limited
Job Functions:
- Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available.
Primary Workflow:
- Oversee incidents requiring Service Partner intervention to ensure timely resolution and end-user satisfaction.
- Maintain positive relationships with service partners.
- Keep Service Partner Database updated.
- Identify improvement opportunities and implement corrective measures.
- Monitor financial activities, performance, and documentation.
- Manage and review business operations.
- Develop and implement best practices for service partners.
- Ensure SLAs are met and customer satisfaction is achieved.
- Support Client Account Managers and Business Delivery Managers.
- Provide excellent experience to service partners.
- Create, review, update, and store documentation.
- Job Type: Full-time
Requirements:
- Prior experience in business development or relevant roles.
- Strong communication and negotiation skills.
- Ability to multitask.
- Proficiency in MS Excel, Word, and Outlook.
- Professionalism, resilience, and attention to detail are essential.
Vacancy posted 17 hours ago
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