Order and Customer Service Manager

We’re Hiring: Order and Customer Service Manager!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Order and Customer Service Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Order and Customer Service Manager

Work Arrangement : Work from Office

Location : Philippines - Mabalacat (Pampanga)

Schedule : Morning Shift

Job Description:

The primary responsibility of this role is to manage daily order processing and coordinate deliveries with third-party warehouses and logistics partners.

This position requires strong customer service, data entry, and communication skills. You’ll work closely with customers via email and phone, as well as collaborate with our national sales team.

A high level of attention to detail, efficiency, and the ability to manage multiple tasks simultaneously is essential. An interest in the coffee industry is a plus, but not required.

Key Responsibilities

• Process and manage orders using cloud-based systems
• Coordinate order deliveries with multiple warehouses and freight providers
• Manage internal delivery schedules
• Handle incoming office calls
• Maintain and update the customer database

Non-negotiable skills & requirements:

• Experience in logistics and inventory management
• Strong data entry experience
• Proficiency in Excel
• Solid computer skills, particularly in a Mac environment
• Excellent communication skills, with strong English proficiency (phone, email, and in-person)
• Experience using cloud-based software
• The ability to meet tight daily deadlines
• Strong problem-solving and organisational skills

The role is suited to a person who thrives in a fast-paced working environment and can work efficiently and systematically to achieve day-to-day targets, who can thrive working within a small team and feel very comfortable working independently throughout most of the day.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• International career growth and connections

• Unlimited cash incentives for hired referrals

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role.