Order and Customer Service Manager
Cloudstaff
We’re Hiring: Order and Customer Service Manager!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a Order and Customer Service Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Order and Customer Service Manager
Work Arrangement : Work from Office
Location : Philippines - Mabalacat (Pampanga)
Schedule : Morning Shift
Job Description:
The primary responsibility of this role is to manage daily order processing and coordinate deliveries with third-party warehouses and logistics partners.
This position requires strong customer service, data entry, and communication skills. You’ll work closely with customers via email and phone, as well as collaborate with our national sales team.
A high level of attention to detail, efficiency, and the ability to manage multiple tasks simultaneously is essential. An interest in the coffee industry is a plus, but not required.
Key Responsibilities
- Process and manage orders using cloud-based systems
- Coordinate order deliveries with multiple warehouses and freight providers
- Manage internal delivery schedules
- Handle incoming office calls
- Maintain and update the customer database
Non-negotiable skills & requirements:
- Experience in logistics and inventory management
- Strong data entry experience
- Proficiency in Excel
- Solid computer skills, particularly in a Mac environment
- Excellent communication skills, with strong English proficiency (phone, email, and in-person)
- Experience using cloud-based software
- The ability to meet tight daily deadlines
- Strong problem-solving and organisational skills
The role is suited to a person who thrives in a fast-paced working environment and can work efficiently and systematically to achieve day-to-day targets, who can thrive working within a small team and feel very comfortable working independently throughout most of the day.
Perks & Benefits (Work From Office/Hybrid):
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role.
- ...s operations by accurately creating and updating transactional and master data... ...entry activities including Sales Orders, Purchase Orders, and customer and vendor information. The ideal candidate... ...Experience using an ERP, WMS, order management, or comparable business system....
- ...We're hiring for CSRs! Description Provide excellent customer service through voice and non-voice channels. Assist customers with inquiries, complaints, and product information. Document customer interactions accurately in the system. Requirements Educational...
- ...Description Assist customers with travel and accommodation inquiries. Provide information about travel packages, accommodations, and local... ...demeanor with a customer-focused mindset. Responsibilities and Duties: Ability to multitask and manage time effectively....
- ...Customer Service Representative Job Summary We are seeking a professional and customer-focused Customer Service Representative to join... ...procedures. Process customer orders, returns, exchanges, and... ...Ability to multitask and manage time effectively in a fast-paced...
- ...Description Assist customers with inquiries and provide information regarding products and services. Handle customer complaints and resolve issues in a timely manner. Process orders and manage customer records efficiently. Collaborate with team members to enhance...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues via phone, email, and chat. Assist customers with product information, order tracking, and account management. Document customer interactions and maintain accurate records...
- ...Job Summary: We are seeking a Clinic and Sales Manager to oversee branch operations and... ...smooth clinic operations, exceptional customer experiences, and achievement of... ...concerns and ensure excellent customer service. Collaborate with management to align...
- ...Oversee daily warehouse operations and logistics management. Ensure efficient inventory control and order fulfillment. Manage team performance, training, and development. Implement safety and quality standards in the warehouse. Coordinate transportation and...
- ...Assist in daily restaurant operations and management. Supervise staff and ensure excellent customer service. Learn inventory management and staff scheduling. Support training and development of team members. Handle customer inquiries and complaints...
- ...Responsibilities: Answer customer inquiries and provide accurate information Resolve customer... ...Assist customers with account updates, orders, billing, or technical concerns... ...document interactions Provide product or service information Follow company policies...
- ...Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner. Assist customers with product selection, placement of orders, and general inquiries. Maintain a high level of product knowledge to effectively communicate with...
- ...As a Customer Service Representative, you will handle customer inquiries, resolve complaints, and provide information about products and services. You will also process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction College...
- ...Description: We are currently hiring Customer Service Representatives to handle customer support for Telecom, Delivery, Healthcare, and Hotel Reservation accounts. The CSR will... ...to customer inquiries regarding billing, orders, account information, and service...
- ...Overview Leads digital marketing and e-commerce strategy to drive... ...+ hands-on execution , while managing a small digital team.... ...and merchandising Analyze customer behavior and sales trends Coordinate... ...with operations for smooth order fulfillment 3. Team...
- ...Respond to customer inquiries and address concerns by providing accurate information and support. Explain products and services, assist with order placement, calculate fees, and handle billing or payment transactions. Review customer accounts and update account details...
- ...Description Assist customers with inquiries and provide expert product knowledge. Handle customer complaints and ensure resolution for a positive experience. Process orders, forms, and requests efficiently. Maintain accurate records of customer interactions...
- ...Description Provide excellent customer service by addressing inquiries and resolving issues effectively. Process customer orders and respond to service requests in a timely manner. Maintain detailed records of customer interactions and transactions. Collaborate...
- ...We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to... .... KEY RESPONSIBILITIES: Manage a high volume of incoming calls, emails... ...chats from customers who are placing orders, inquiring about an order, product information...
- ...incredible opportunity has opened for a Customer Service/ Sales Representative to join us at our Motor Our dedicated team lives and breathes the same passion for the... ...alongside the Senior Member Experience Manager in order to consistently deliver an exceptional...
- ...client is seeking a Branch Recruitment and Services Specialist to provide marketing, sales,... ...programs. If you have experience in marketing, customer service, or insurance and enjoy working... ..., to help you plan for the future and manage personal expenses. Maternity Leave...
- ...Description Respond to customer inquiries via phone, email, or chat in a timely manner... .... Provide information about products and services to customers. Resolve customer complaints... ...and Duties: Ability to manage multiple tasks efficiently. Working Conditions...
- ...Description Provide exceptional customer service support through various communication channels. Resolve customer inquiries and complaints by identifying the root cause and implementing... ...and Duties: Ability to professionally manage conflict and stressful situations....
- ...We’re Hiring: Customer Service Representative (CSR) Are you passionate about helping people, solving problems, and delivering excellent customer experiences? Join our team as a... ...skills Attention to detail Time management skills Ability to remain calm under...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Manage customer interactions via phone, email, and chat in a professional manner. Document and maintain records of customer interactions and transactions...
- ...Description Handle customer inquiries and provide accurate information regarding products and services. Resolve customer complaints efficiently and escalate issues when... .... Responsibilities and Duties: Ability to multitask and manage time effectively....
- ...Key Responsibilities: Create, build and maintain mutually beneficial exchanges with small and medium enterprises, commercial and... ...relations. Create, build and maintain a CRM system. Assist Management in all aspects related to totally developing its business....
- ...Degree of any course (graduates from Hospitality and Food-related fields is an advantage, e.g. HRM, Tourism, Food Service Management, Culinary, etc) • Experience in food... ...communication and interpersonal skills • Strong customer service orientation and assertiveness and...
- ...Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner. Manage a high volume of inbound and outbound calls in a call center environment. Maintain a positive and professional attitude while dealing with customers....
- ...various sectors. We are committed to delivering exceptional customer service and building strong client relationships. Our team of experienced... ...clarity and empathy. Perform accurate data entry and manage confidential information responsibly. Follow up via phone...
- ...Agent, your role involves supporting customers through phone calls. You will be... ...inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Key Responsibilities: Manage incoming calls with professionalism...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Order and Customer Service Manager. Be the first to apply!
