Technical Support Representative
Full-time
Metacom Careers
Description - Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues effectively.
- Document customer interactions and solutions in the CRM system.
- Collaborate with team members to improve support processes and customer satisfaction.
- Educate customers on product features and usage for maximum efficiency.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in a technical support role.
- Skills and Competencies: Proficiency in Customer Relationship Management software.
- Skills and Competencies: Strong written and verbal communication skills in English.
- Qualities and Traits: Excellent teamwork and interpersonal skills.
- Responsibilities and Duties: Ability to handle customer queries and complaints effectively.
- Working Conditions: Fast-paced environment with the need for multi-tasking and problem-solving.
Vacancy posted 7 days ago
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