Mandarin Healthcare Support
Full-time
J-K Network Services
Company Profile: This is one of the Biggest Business Process Outsourcing providers of multi-channel customer experience and back-office solutions. They understand the problem of outsourcing your company's operations and services.
Position: Mandarin Healthcare Customer Support
Company Industry: BPO Company
Work Location: Subic Bay, Zambales
Work Schedule: Shifting Schedule with 2 days off
Salary: Negotiable
Work Set-up: 100% Work On-site
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines, and policies
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Go the extra mile to engage customers
- Handle Mandarin/Vietnamese-speaking customer inquiries, concerns, and complaints professionally, providing timely and effective resolutions.
- Deliver appropriate solutions and alternatives within established timeframes to ensure customer satisfaction.
- Meet individual and team-based service targets, including sales goals and call handling quotas.
- Adhere to communication procedures, guidelines, and company policies at all times.
- Manage a high volume of inbound and outbound communications via phone calls, emails, and live chats.
- Identify and assess customer needs accurately to provide the best possible service and solutions.
- Build and maintain trust-based relationships with customers through open, responsive, and interactive communication.
- Accurately document all customer interactions and maintain up-to-date records in internal systems.
- Demonstrate a proactive approach by going the extra mile to engage customers and exceed expectations.
- Uphold strict confidentiality of all customer and client information in compliance with company policy and data protection regulations.
- Consistently meet or exceed Key Performance Indicators (KPIs) such as Customer Satisfaction Scores (CSAT), First Call Resolution (FCR), and Average Handle Time (AHT), when applicable.
- Support workflow by processing and documenting all transactions through the designated administration systems and processes.
- Maintain a strong understanding of company products, services, billing procedures, and promotions to address customer inquiries effectively.
- Perform other related duties and responsibilities as assigned by management.
BENEFITS:
- Relocation Allowance
- 13th Month Pay
- Government-Mandated Benefits
- Vacation leave and Sick leave
- HMO
- Retention Bonus
- Promotion opportunities, growth, and development
- Other allowance
- Open to Filipino & Filipino-Chinese who are proficient in Mandarin and English.
- Open to Undergraduates and Fresh Graduates.
- Open to no related work experience.
- Having Customer Service experience is a big advantage
- Having BPO experience is a big advantage
Vacancy posted 16 hours ago
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