Creation Manager/Supervisor (BGC Taguig) | Onsite
Full-time
Tasq Staffing Solutions, Inc.
Working Setup:
- 100% Onsite (BGC Taguig)
Work Hours:
- 11PM to 8AM
Responsibilities:
- Team Leadership & Supervision: Mentor Sales Assistants to achieve targets, monitor quality, and conduct performance reviews with training support.
- Sales Operations & Frontline Engagement: Manage sales activities, client inquiries, communication, call quality, CRM accuracy, and process improvements.
- Reporting & Performance Tracking: Monitor KPIs and prepare reports to analyze trends and identify improvements.
- Client & Stakeholder Coordination: Handle escalations, ensure timely client communication, and collaborate internally.
- Administrative Oversight: Support daily sales operations, documentation, and ensure organized records and compliance.
Requirements:
- Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years)
- Excellent English communication
- At least 3 years of experience in contact center (B2B/SaaS)
- At least 2 years tenure in Supervisory role
- Strong leadership, English skills, and workflow management
- US night shift, tool proficiency, high call volume comfort
- Coaching passion, sales/customer support results.
Vacancy posted 7 days ago
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