Senior Associate Quality Specialist (BGC Taguig) | Onsite
Full-time
Tasq Staffing Solutions, Inc.
Key Responsibilities:
- Execute Transaction and call monitoring in line with agreed service quality plan.
- Provide coaching and feedback to agents.
- Perform RCAs and report findings to Operations to develop actions for mitigation.
- Identify Training needs and work collaboratively.
- Participate in calibration sessions to bring about consistency in evaluation.
- Process transactions/take calls to remain hands on process domain.
- Perform process audits to ensure compliance to SOPs.
- Share audit outcomes during pre and post shift team huddles.
Key Requirements:
- Bachelor's degree graduate, any field.
- At least 2 years of experience in the BPO industry at a QA/Quality Assurance Specialist capacity
- Prior QA experience is required
- Ability to work collaboratively and effectively in remote environments.
- Eye for details – Analytical Ability.
- Collaborative partnership with other teams to bring about synergies.
- Amenable to work full ONSITE in BGC Taguig.
Vacancy posted 20 days ago
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