IT Support Engineer - Enterprise AI
Full-time
HelloConnect
The Role At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in closing that gap: resolving complex AI support tickets, guiding users through governance processes, and coaching on efficient AI use, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What You’ll Do
- Own the support queue for Claude Enterprise and Gemini and Slack AI — triage escalations from L1, diagnose, resolve, and document.
- First point of contact for connector and data-source approval requests — guide users through the RFC intake process, liaise with IT Security where needed.
- Support the rollout of the Enterprise AI Marketplace as it stands up over the next 6–12 months — help users discover, configure, and troubleshoot plugins and skills as the catalogue grows; flag recurring issues to the Enablement Lead.
- Flag licence-efficiency issues to the Enablement Lead and contribute prompt-pattern guidance to the knowledge base.
- Escalate to the Corporate AI Enablement Engineer or directly to vendor support (Anthropic, Google) with clear reproduction steps and context
- Build and maintain an internal AI support knowledge base: known issues, how-to guides, prompt patterns, and connector FAQs.
- Support onboarding of new Claude and Gemini users, and participate in AI rollouts and pilot programmes; surface ticket trends to the Enablement Lead.
- 2–4 years in IT support or a technical helpdesk role.
- Working familiarity with at least two of: Claude, Gemini, Rovo, or Slack AI — at a user or support level.
- Comfortable explaining tokens, connectors, and data policies to non-technical users.
- Strong ticket hygiene: clear documentation, reproducible steps, SLA awareness.
- Able to work independently, prioritise, and know when to escalate.
- English fluency — C1 minimum (written and verbal).
- Core working hours cover APAC business hours with a structured overlap window into Central European Time to support EU-based users. Overlap with US time zones is not required by default but may apply during major rollouts or incident escalations.
- Hands-on experience with Claude, Gemini, or similar LLM platforms.
- Familiarity with Google Workspace, Jira, Confluence, or Atlassian Rovo.
- Exposure to prompt engineering or AI output evaluation at a practitioner level.
- Understanding of GDPR basics and enterprise data handling in AI contexts.
- Experience in a fast-growing environment where processes are still forming.
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Vacancy posted 16 hours ago
Similar jobs that could be interesting for youBased on the IT Support Engineer - Enterprise AI in Philippines vacancy
- ...Title: Jr. IT Support Engineer Department: Technology Operations Reporting to: Senior Systems Administrator and Technology Director Employment Type: Full-Time Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure...
- ...dynamic and communicative Co-Pilot AI Engineer to join our team. In this... ...engineering and optimization support to refine AI copilot... ...Data & AI, Digital Experience & IT, CX Management and Trust & Safety... ...our innovation is Fuel iX™, an enterprise-grade generative AI platform...
- ...Hiring: Full-time - AI Engineer - Remote About us, WeAssist, the hiring team Led by a... ...and create meaningful opportunities that support families. ⚡ Fast & Purposeful Recruiting... ...smarter. This isn’t just about coding. It’s about building scalable workflows, creating...Remote job
- ...Responsibilities : Provides technical support to users via phone, email, and chat Provides... ...field ~1-2 years of experience as a Support Engineer or Technical Support ~ Extensive experience in resolving customer IT queries ~ Excellent documentation skills...
- ...Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and... ...and assigned to a client engagement to support the client's business operations. You will... ...diagnosing, troubleshooting, and resolving common IT issues while ensuring a positive end-user...
- ...interactions across the modern enterprise. Leveraging AI-powered intelligence,... ...SaaS applications, and AI. It is the only platform that enables... ...leadership, outstanding engineers, and strategic investment... ...strong marketing and channel support, and the backing of a...
- ...Remote IT & Workflow Support Specialist We’re hiring someone to support and improve the systems behind a remote media production team.This role combines IT support, system organization, and workflow management. You’ll be helping ensure files, tools, and processes run...
1000 - 2000 $
Role Description This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations...8 - 10 $ per hour
...Position: AI AUTOMATION ENGINEER Work Schedule: EST Timezone, Flexible, Part-Time, Remote Availability required as needed for collaboration... ...through automation ~ Design the target-state process and supporting technical requirements ~ Produce clear, structured...- ...We’re Hiring: IT Security and GRC Support! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office... ...frameworks. Experience working within a multi-regional enterprise IT environment with exposure to cybersecurity operations...
- ...Atos Group brand dedicated to AI-powered, secure, end-to-end digital... ..., Atos helps modernize core IT systems, accelerate cloud and... ...workplace environments to support its clients, its employees and... ...automation, digital workflows, and enterprise service management initiatives...
- ...front-end components for our AI products using modern frameworks... ...is limiting a product and fix it, whether that's performance,... ...and rework the experience and supporting material where they don't.... ...with developments in full-stack engineering, AI tooling, and automation, and...
- ...Network Support Engineer (Level 3) Philippines Competitive salary, remote working plus other... ...engineering within a managed services or enterprise NOC environment Extensive hands-on... ...technical expertise, business insight, and AI-powered innovation to solve the complex...
- ...IT Technical Support Assistant The IT Technical Support role is crucial for ensuring the smooth operation of an organization's technology infrastructure. This position focuses on maintaining and troubleshooting hardware and software issues, providing support to end-users...
- ...RecruitGo is seeking a highly skilled AI Engineer/Programmer to design, build, and integrate... ...onboarding, offboarding, governance). Support cloud-native development and... ...automation scripts). Knowledge of MSP, IT operations, or SaaS environments. Experience...
- ...Position: IT Support Agent Number of hours: 15 hours/week Schedule: 6:00 pm - 9:00 pm, EST Provide remote IT support to users via phone, email, or helpdesk tools Troubleshoot hardware, software, and network-related issues (Windows/macOS) Set up and maintain...
- ...We help mid-market to enterprise businesses solve business... ...or hours billed, it’s measured in outcomes... ...with the training and support they need to grow their... ...are looking for a Senior AI Developer to build agentic... ...~6+ years in software engineering, including 2+ years building...
- ...Representative to join our team and contribute to our growth. About the Role ~ We are seeking a remote IT Administrator to provide on-call technical support for a low-volume support environment (approximately 1-2 calls per month). The ideal candidate will have at...
- ...AI/ Data Science Intern Location: Brookings,... ...and we are now expanding it with new AI shipping tools... ...Science Intern will support WSL’s next generation of... ...service recommendation engines) Mode Selection (... ...logistics tools for SMBs, enterprise shippers, and reseller...
- ...work from home with constant travel for client meetings Must be based in Manila, Philippines Bachelor's Degree in Geodetic Engineering, Civil Engineering, Geospatial Technology, or related field. Minimum 1 year of experience in technical sales, engineering sales...
- ...About CIT Cornerstone International Technology (CIT) is a rapidly growing IT services company specializing in internet hosting, website development, R&D solutions, and digital transformation support. We build scalable, cloud-native, and secure solutions for a global...
- ...our co-operation within G+D. The whole world trusts us when it comes to physical or digital currencies. We increase the security... ...shaping the future of payments Implementation and Application Support Implement software packages at customer sites Respond to...
- ...Position Overview RecruitGo is looking for a dedicated Level 2 Support Engineer to join our vibrant team. As a Level 2 Support Engineer, you... ...and resolving issues to ensure smooth and efficient IT operations across multiple environments. Responsibilities...
- ...technical guidance and conduct code reviews for mid-level and junior engineers Job Requirements : MUST ~ Over 5 years of hands-on... ...operation within Docker and Kubernetes environments ~ Regular use of AI-assisted development tools (e.g., GitHub Copilot, Cursor)...
- ...system architecture, technology engineering, project management,... ...Digital and Technology as a Data & AI Governance Specialist. Visit... ...for new data/AI use cases Support access approval workflows and... ..., and catalog hygiene within enterprise data catalog tools. Experience...
- ...The Role: Building the Engine for AI Transformation Smartly’s Operations culture is evolving. We are building an intelligent, automated... ...Learning: The ability to dive into microservices, understand its logic, and implement modern solutions without constant supervision...
- ...to fast-growing technology companies, helping its clients represent, protect and grow their brands... ...and experience firsthand our dedication to supporting People First. What can you expect in a Technical Support Engineer - L1 role with TaskUs: To enhance our global...
- ...partner with experts across product, data, engineering, and governance to deliver solutions... ...impact, you will thrive here. As an AI Applications Developer in the Intelligent... ...practices that enable reuse and supportability. Job responsibilities Design and...
- ...What can you expect in an AI Data Quality Analyst role : Data... ...guidance, feedback, and support to ensure data quality. Reporting... ...AI/ML models and the impacts it can have on model performance.... ...models. Experience in prompt engineering and leveraging LLMs in your...
- ...ROLE OVERVIEW We are seeking a tech-savvy and detail-oriented Virtual Assistant to support our engineering team. This role increases engineering capacity by handling technical tool support, workflow automation, data management, and documentation, keeping our processes...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Engineer - Enterprise AI. Be the first to apply!
