! Multilingual Support - Bahasa Speaker | Quezon City W/ SIGN-ON BONUS

Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of various top BPOs, both offshore and onshore.

We have ongoing hiring for   Multilingual Support - Bahasa (Indonesia) Speaker   for our BPO Partner in Quezon City.

Job Title: Multilingual Language - BAHASA (Indonesia)
Work set-up: Onsite in Quezon City
Work schedule: Shifting/ Night shift
Salary: 38,239.33 to 60,946.00 (Salary remains negotiable)
20,000 Sign-on Bonus + Incentives
Availability: ASAP

Job Qualifications:

• Open to candidates with or without BPO experience
• Speak fluently and spontaneously in the Bahasa language
• Use the language effectively in a professional environment
• Understand complex and extended conversations including implied meanings
• Working knowledge of English is needed; training and client systems are in English
• The primary language for customer interaction remains the languages specified in the table
• Previous collections experience is highly preferred but not required
• Understanding of the Order-to-Cash (02C) process is highly preferred but not required
• Candidate must be able to work on PH and with a valid working VISA

Language Skills:

• Fluent in Bahasa
• Proficiency in English

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Bahasa Language
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company events
• Free Parking
• Health Insurance
• Life Insurance
• Paid Training
• Promotion to Permanent employee

To apply, please share your updated resume with the active email address and phone number here or via email View email address on myglit.com

Further details will be discussed once shortlisted and invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.

APPLY NOW