( ) Multilingual Language - Thai | Onsite in Quezon City W/ SIGN-ON BONUS
Gratitude Inc
Job Title: Multilingual Customer Support Associate – Thai
Work Location: Quezon City
Work Setup: Onsite
Shift: Shifting / Night Shift
Employment Type: Permanent
Experience: Open to Freshers & Experienced Candidates
Headcount: 34
Target Start Date: August 10, 2026
Job Description
Teleperformance is hiring Thai-speaking Customer Support Associates to provide excellent customer service across multiple communication channels. This role is ideal for candidates who are fluent in Thai and possess strong communication skills. Previous BPO experience is preferred but not mandatory.
Key Responsibilities
Handle inbound and outbound customer interactions via phone, chat, email, and other support channels.
Provide customer support in Thai and English .
Assist customers with account inquiries, billing concerns, service requests, and product information.
Resolve customer issues professionally while ensuring customer satisfaction.
Accurately document customer interactions using company systems.
Meet quality, productivity, attendance, and customer satisfaction targets.
Build strong customer relationships through excellent service.
Perform other duties assigned by management.
Eligibility Criteria
Fluent in Thai (spoken and written).
Working knowledge of English.
Open to candidates with or without BPO experience .
Collections or Order-to-Cash (O2C) experience is an advantage but not required.
Must have a valid work visa to work in the Philippines.
Temporary Resident Visa holders are also welcome to apply.
Benefits
Performance Incentives
Health Insurance
Life Insurance
Paid Training
Company Events
Free Parking
Opportunity for Permanent Employment
Pre-Screening Questions
Describe your Thai language proficiency.
Can you speak Thai fluently?
What is your current location?
What is your nationality?
What type of visa do you currently hold?
Do you have experience with the Order-to-Cash (O2C) process?
What is your current salary?
What is your expected salary?
What is your notice period?
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