Multilingual Customer Support Specialist - Bahasa Indonesia
38000 - 60000 PhpGratitude Inc
Job Title: Multilingual Customer Support Specialist – Bahasa Indonesia
Location: Quezon City (Onsite)
Work Schedule: Shifting / Night Shift
Salary Package: ₱38,239.33 – ₱60,946.00 (Negotiable based on experience)
Incentives: ₱20,000 Sign-on Bonus + Performance Incentives
Headcount Needed: 9
Target Start Date: July 27, 2026
Availability: Immediate / ASAP
Position Overview
We are seeking Bahasa Indonesia-speaking Customer Support Specialists to join our team in Quezon City. In this role, you will deliver exceptional support to international clients through multiple channels, resolving customer inquiries, managing account needs, and ensuring high-quality service using fluent Bahasa Indonesia.
Key Responsibilities
Customer Interaction: Manage inbound and outbound support requests through phone, chat, email, and other service channels in both Bahasa Indonesia and English.
Issue Resolution: Assist customers with account inquiries, billing concerns, service requests, and general product assistance.
Process Management: Apply basic concepts of Order-to-Cash (O2C) and collections (where applicable) to support customer account resolution.
Documentation: Accurately log, update, and track customer interaction details using internal systems and CRM software.
Performance Metrics: Consistently achieve performance targets across quality, productivity, attendance, and customer satisfaction metrics.
Cross-Cultural Communication: Provide clear, professional, and empathetic assistance to a diverse client base.
Qualifications
Language Skills: Spontaneous and professional-level fluency in Bahasa Indonesia (spoken and written), with the ability to understand complex discussions and subtle context.
English Proficiency: Strong working knowledge of English, as training modules, documentation, and internal client systems are provided in English.
Experience:
BPO experience is not required (open to entry-level candidates and career changers).
Prior background in Collections or Order-to-Cash (O2C) is highly preferred.
Work Authorization: Must be legally eligible to work in the Philippines. Open to non-Filipino applicants holding a valid Working Visa or Temporary Resident Visa.
Work Setup: Willingness and availability to work onsite in Quezon City under a shifting or night shift schedule.
Benefits & Perks
Paid Professional Training
Health Insurance (HMO) & Life Insurance
Clear Path to Permanent Employment Status
Onsite Perks: Free Parking & Engaging Company Events
Competitive Bonus Structures & Incentives
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