Travel Reservation Specialist
Full-time
CALDWELL COMMUNICATION CEBU
Travel Reservation Specialist Cebu City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Travel Reservation Specialists in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our Cebu office is conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are hiring Travel Reservation Specialists to assist clients with flight, hotel, and travel inquiries. You will ensure smooth bookings and provide accurate information to deliver excellent customer experiences. Responsibilities
- Handle travel-related inquiries via phone, email, or chat
- Assist clients with bookings, modifications, or cancellations
- Provide accurate information on travel options, schedules, and promotions
- Record all interactions and maintain up-to-date documentation
- Escalate complex cases to supervisors when needed
- Meet service quality and customer satisfaction goals
- Rotating shifts, including nights, weekends, and holidays
- Paid training on travel systems and company procedures
- High School or Senior High School graduate (College preferred)
- Excellent English communication and attention to detail
- Customer-focused with strong problem-solving skills
- Basic computer knowledge and multitasking ability
- Willing to work onsite in Cebu City
- Competitive compensation and performance-based incentives
- Exposure to travel accounts and professional development
- Supportive team culture with mentorship opportunities
Vacancy posted more than 2 months ago
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