Billing Operations Specialist

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry — from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners, including Airbnb, Vrbo, Booking.com, Expedia, and Google Travel, Guesty empowers property managers to deliver exceptional guest experiences while running efficient, data-driven operations.

Today, we’re proud to have 800+ team members across 16 countries, all working together to shape the future of hospitality technology.

We are looking for a detail-oriented Billing Operations Specialist to join our Finance team. In this role, you will manage Guesty's global billing operations, overseeing the end-to-end invoicing process, maintaining customer subscription data, and ensuring billing accuracy and revenue integrity. You will partner closely with Finance, Sales, Customer Success, and Customer Experience to resolve billing issues, perform reconciliations, and improve operational processes that support a seamless customer billing experience.

Billing & Invoice Accuracy

• Manage end-to-end billing and invoicing processes, ensuring accuracy, completeness, and timely issuance to global customers
• Validate billing outputs against contracts, subscriptions, and usage data to ensure correct revenue capture

Subscription & Revenue Integrity

• Maintain and update customer subscription data in Zuora, ensuring alignment with commercial agreements
• Support revenue accuracy by identifying and resolving discrepancies between systems (billing, CRM, contracts)

Reconciliation & Issue Resolution

• Perform billing reconciliations and investigate variances across accounts, subscriptions, and invoices
• Proactively identify billing errors and work with relevant teams to resolve root causes

Stakeholder Collaboration (Finance-Led)

• Partner with Sales, Customer Success, and Finance teams to resolve billing and revenue-related issues
• Provide clear, structured updates on billing status and adjustments

Customer Billing Support (Limited Scope)

• Respond to customer billing inquiries where financial explanation or invoice clarification is required
• Ensure accuracy and professionalism in all billing-related communications

Revenue Assurance Controls

• Support the implementation of controls and checks to ensure all billable services are accurately captured
• Assist in strengthening order-to-cash processes and billing governance

REQUIREMENTS

Education: Bachelor’s degree in Accounting, Finance, or a closely related discipline

Experience:

• 1–2 years of experience in billing operations, accounting, AR, or finance operations
• Experience in SaaS, shared services finance, or structured accounting environments is highly preferred

Technical Skills

• Experience with billing or finance systems such as Zuora, Salesforce, or similar ERP/CRM tools
• Strong Excel / Google Sheets skills (lookups, pivot tables, data validation)
• Exposure to payment platforms such as Stripe is a plus

Accounting & Analytical Foundation

• Solid understanding of accounting fundamentals, particularly accounts receivable, invoicing, and reconciliation
• Strong attention to detail with the ability to identify inconsistencies across financial data sets
• Comfortable working with structured data and financial logic

Communication

• Strong English communication skills, both written and verbal
• Ability to explain billing and financial concepts clearly to non-finance stakeholders

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 Why You’ll Love Working With Us

At Guesty, we believe great work happens when you feel supported, inspired, and genuinely enjoy what you do. That’s why we’ve built a vibrant culture that perfectly balances meaningful work, flexibility, and a lot of fun.

Enjoy the best of both worlds with our hybrid work setup — enjoy the focus of working from home when you need deep focus, and collaborate in our dynamic office when teamwork matters most.

Health & Peace of Mind

• HMO with Dental Coverage — Premium healthcare that includes a dependent from day one, because your loved ones matter to us too.
• Life Insurance — Comprehensive coverage dedicated to securing your future and providing you with total peace of mind.
• Wellness Programs — Dedicated initiatives designed to keep you feeling healthy, balanced, and energized.

Grow, Learn, & Thrive

• Performance Bonuses & Incentives — We don't just notice great work; we reward real impact heavily.
• Employee Referral Program — Bring your talented friends along for the ride and get rewarded generously for it.
• Professional Development — Continuous learning tracking and career growth support to help you level up your skills.

Time Off & Celebrations

• 24 Paid Leaves Annually — Ample time to disconnect, travel, recharge, and completely enjoy life outside of work.
• Milestone Celebrations — We never miss a chance to celebrate you, from your birthdays to your work anniversaries!
• Epic Team Events — Frequent activities and gatherings to build meaningful connections, both inside and outside the office.

Office Perks You’ll Actually Enjoy

• Milestone Device Ownership Program — Celebrate your four-year milestone with us! As a token of our appreciation for your hard work and dedication, you will receive permanent ownership of your assigned company laptop (subject to eligibility guidelines).
• Weekly Waffles, Ice Cream, & Games — Because taking a break should actually be fun.
• Unlimited Premium Coffee — Keeping you fueled, sharp, and energized throughout the day.
• Incredible Workspaces — Modern, collaborative office layouts designed for peak productivity and maximum comfort.

Work Location & Schedule

• Cebu: On-site (Standard schedule from Day 1)
• Manila: Hybrid (2 days on-site, 3 days remote)
• Note: The first 6 months will be fully on-site to support onboarding, training, and team integration.

Join us and discover how work can be both exciting and rewarding!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.