Technical Support Representative
Full-time
Miranda HR
- Provide exceptional customer service by assisting clients with technical inquiries and issues.
- Resolve customer complaints efficiently and effectively, ensuring customer satisfaction.
- Assist in pre-sale technical support by providing product information and answering technical questions.
- Maintain customer records and follow up on support requests using CRM software.
- Conduct presentations and training for customers on product features and benefits.
- Educational Qualifications: High School Diploma or equivalent
- Experience Level: 0–2 years
- Skills and Competencies: Customer Relationship Management, Pre-Sale Technical Support, English Language proficiency, Public Speaking skills
- Responsibilities and Duties: Ability to manage multiple tasks and adapt to changing customer needs
- Qualities and Traits: Strong communication skills and a customer-oriented attitude
Requirements
Vacancy posted a month ago
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