Service Desk Coordinator
TGT Global
EVERYDAY TASTE BETTER HERE!
Feel good each day with our free lunch daily, Friday treats, and weekly engagement events!
YOU DESERVE THE BEST - Enjoy these Perks!
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in Alabang, Muntinlupa City (Day Shift!)
Your Profile in Customer Service
Strong English communication (written and verbal)
Customer service experience with issue resolution focus
Ability to multitask and manage shifting priorities
Understanding of service operations and support functions
Experience with ticketing/CRM tools is an advantage
1–2 years experience in admin, customer, or technical support
Your Human Touch
Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.
Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.
Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.
Team-oriented, adaptable, and maintains a neat, professional appearance.
YOUR DAY-TO-DAY TASKS
Act as the first point of contact for all customer service requests
Coordinate support teams to ensure efficient use of billable resources
Schedule internal and field resources using the Ticketing CRM dispatch system
Monitor resource schedules and ensure timely updates on service requests
Communicate with customers on incident updates, outages, and service changes
Track ticket progress and escalate issues when needed
Conduct customer follow-ups to confirm resolution and satisfaction
Report resource utilization and performance to management
Provide accurate reports and metrics on project status and budgets
Maintain and update service desk process documentation
#WeAreTGT in BGC: Great Place to Work® Certified™
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
Experience our seamless 100% virtual recruitment. Apply anytime, anywhere!
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