Ticketing Agent - Voice and Nonvoice Service Representative

Customer Service Representative Metro Manila | Onsite Sapient About us Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us. Job Description We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels. Responsibilities: Handle customer inquiries via phone, chat, or email Provide clear and accurate information about services and processes Resolve concerns efficiently and professionally Log all interactions and updates in the system Escalate issues to supervisors when necessary Meet quality, productivity, and customer satisfaction metrics Schedule & Training: Shifting schedules, including nights, weekends, and holidays Paid training on company processes and customer service techniques Requirements: High School or Senior High School graduate (College preferred) Strong English communication skills Customer-focused, detail-oriented, and solution-driven Basic computer skills and ability to multitask Willing to work onsite in Metro Manila Why Join Us Competitive pay with performance-based incentives Exposure to multiple industries and skill-building opportunities Collaborative, supportive, and dynamic team environment Apply Now Kickstart your career as a Customer Service Representative at Sapient and contribute to helping clients succeed while developing your professional skills.