MANILA International Guest Service Representative | Voice | Gaming Account
Full-time
Support Services Group Philippines
About the Call Center Representative Position
We're seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
- Handle inbound and outbound client calls in a timely manner
- Follow company's call center scripts
- Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the client to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Call Center Representative Requirements
- At least Senior High School Graduate (SHS).
- Good communication skills in English.
- Basic computer navigation and typing skills.
- Willing to learn and receive training.
- Positive attitude and strong customer service orientation.
- Ability to follow instructions and company procedures.
- Comfortable working in a fast-paced environment.
- Willing to work onsite and/or on a shifting schedule, if required.
- Ability to handle customer inquiries professionally and courteously.
- No prior call center experience required; fresh graduates and career starters are welcome to apply.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the MANILA International Guest Service Representative | Voice | Gaming Account in Mandaluyong vacancy
- ...Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account. What You Will Do: ~ Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and...
- ...URGENTLY HIRING! Account: Gaming Account Location: Cybergate 3, Mandaluyong Work Arrangement: Hybrid Salary: Earn up to PHP... ...effectively across teams. Company Description: Support Services Group is a global, omnichannel contact center solutions...
- ...saved searches to improve visibility and reporting. Vendor & Internal Communication Serve as point of contact for vendors on... ...Requirements ~ Fluent in English Company Description: Support Services Group is a global, omnichannel contact center solutions company...
- ...offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team... ...is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Review providers...
775000 $ per day
...intend to apply, please visit any of our Career Hubs. Job Description: CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative...- If you are a Representative II Customer Service professional looking for an opportunity to grow your career, this role offers the chance to be Emerson's frontline representative, providing outstanding after-sales customer care experience. You will have the opportunity...
- ...if you have: Ability to work flexible hours and/or overtime as business needs dictate. Previous work experience as a Customer Service Trainer or in a similar role If you are ready to make a difference and be a part of a supportive and growing team, apply now!...
- ...Arrangement: Full Onsite Location: Mandaluyong City Account: Pioneer International Financial Account Salary: PHP 35,000 We're on the... ...role in maintaining the high standards of customer service within our organization. Your responsibilities will include...
- ...experience in team management in a healthcare and/or insurance account (BPO Industry) Skills: Strong leadership and communication skills... ...improvement initiatives. Why Join Us: At Support Services Group, we're more than just a workplace — we're a community dedicated...
- ...proper guidance and resources. General: Collaborate with internal teams to align with company objectives. Administer and... ...preparing presentations, and client communication. Knowledge of game development lifecycle, testing tools, and tracking databases (e....
- ...This is for ISTA internal use only. Please do not click apply if you are not an ISTA Solutions employee... ...What roles are we currently hiring? Accounts Payable Specialist Medical Billing Specialist Email and Voice CSR Appointment Setter CSR...
- ...daily operational performance, support team growth, and ensure service delivery meets both organizational standards and client expectations... ...and providing practical insights. Coordinate with internal teams to ensure improvement projects are delivered effectively...
- ...Account: Pioneer International Healthcare-Financial Account Location: Mandaluyong City Salary: ₱40,000 + entitled to premiums such as OT,... ...productivity performance of agents associated with client service delivery and revenue generation. Taking charge of team...
- ...ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee...
775000 $ per day
...following positions under non-voice campaigns. Health... ...knowledge on client products and services Possesses strong interpersonal... ...relations with the client, team and internal contacts. Strives to maintain... ...information, and customer account details, in the system....- ...motivated and customer-focused individuals to join our team as a Healthcare Account Associate. The ideal candidate has at least 6 months of experience in a healthcare account within a BPO or customer service environment and is passionate about delivering excellent support to...
Neksjob Corporation
Mandaluyonga month ago - (Sr.) Project Associate (hybrid), Manila Syneos Health® is a leading fully integrated... ...Whether you join us in a Functional Service Provider partnership or a Full-Service environment... ...tools and systems. • Coordinates internal resources and third parties/vendors for the...
- A Billing Account Associate provides customer support regarding billing inquiries, payment processing, account balances, and billing disputes... ...chat while ensuring accurate account management and excellent service. Key Responsibilities Handle customer inquiries related...
Sap Int
Mandaluyonga month ago - ...Call Center Agents as prior in our Metro Manila sites! Sapient is URGENTLY HIRING!... ...on company policies, procedures, and services to provide accurate information to... ...• Monthly Commissions • Pioneer, Non-voice, and Easy Accounts Available • HMO with 2 FREE Dependents...
Sapient Global Services
Mandaluyonga month ago 775000 $ per day
...to 6 months training. • Willing to work and relocate here in Manila, Philippines #LI-PH Taguig Mandaluyong City Equal... ...committed to providing veteran employment opportunities to our service men and women. Please read Accenture’s Recruiting and Hiring...775000 $ per day
...Summary: As a Technical Writing Representative, you will engage in the creation of comprehensive... .... - This position is based at our Manila office. Minimum 2 year(s) of experience... ...veteran employment opportunities to our service men and women. Please read Accenture’...775000 $ per day
...--- POSITION TITLE: Customer Service Analyst WORK SETUP: Return to... ...automated contact layer across voice, chat, email, and digital... ...covering complex billing inquiries, account management, payment... ...service authority to Fidium’s internal team with complete interaction...- ...full funnel Digital Marketing Services and advanced Market... ...to our client base of leading international brands across all key marketplaces... ...part you will play A Key Account Manager is the liaison officer... ...clients’ needs are met and their voices are heard while coordinating...
775000 $ per day
...code, configure, test, debug, deploy, document, and maintain web service applications. Write clean, maintainable, and efficient code... ...the creation and maintenance of technical documentation for internal teams and clients. Collaborate with team members and actively...- ...step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences. Flexibility - each in-store visit takes approximately 20...
- ...drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe,... ...Why ERNI is the Perfect Place for You: • International Exposure: Work with global clients on cutting-edge...
- ...The Shared Services Manager is responsible for overseeing the delivery of Finance, HR, and... ...Support services for assigned client accounts. This role ensures efficient day-to-day... ...primary point of contact between clients and internal shared services teams, ensuring...
775000 $ per day
...develop, configure, test, debug, deploy, document, and maintain web service applications. Write clean, maintainable, and efficient code... ...in the creation and maintenance of technical documentation for internal teams and clients. Collaborate with team members to share...- If you are a Team Lead, Accounts Payable professional looking for an opportunity to grow... ...ensure the effective implementation of internal controls, related Sarbanes-Oxley (SOX)... ...the regions served by Global Financial Services Manila, including Asia Pacific, Europe, the...
- ...About the Role The Tax Accountant is responsible for overseeing... ...regulatory compliance. Internal Controls and Process Improvement... ...-company, group, or shared services environment is an advantage.... ...role. Location: Metro Manila (Full Onsite) Employment Type...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to MANILA International Guest Service Representative | Voice | Gaming Account. Be the first to apply!
