CSR - Online Video Sharing | Vertis North (Onsite)
Full-time
RSD Human Resource Management Consultancy
Description - Provide exceptional customer service through online channels, ensuring customer satisfaction and loyalty.
- Respond to customer inquiries and concerns regarding video sharing platform features and content.
- Assist customers with troubleshooting and technical issues related to video uploads and streaming.
- Engage with users to gather feedback and identify areas for improvement within the platform.
- Collaborate with team members to enhance overall service quality and efficiency.
Requirements
- Job Title: CSR – Online Video Sharing
- Job Function: Online Customer Service Representative
- Responsibilities and Duties: Proficiency in managing multiple customer inquiries simultaneously while maintaining a high level of detail and accuracy.
- Working Conditions: Ability to work onsite in a dynamic and fast-paced environment.
- Qualities and Traits: Strong communication skills with a focus on empathy and active listening to understand customer needs.
- Qualities and Traits: Adaptable and flexible mindset to quickly learn new technologies and processes.
- Qualities and Traits: Team-oriented attitude with a collaborative approach to problem-solving.
Vacancy posted a month ago
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