Cantonese Client Support Director Hybrid Set Up
Full-time
J-K Network Services
Company Profile: This company is one of the largest International Banks, serving more than 5 million customers around the world. Position: Cantonese Client Support Director Hybrid Set Up Industry: Bank and Financial Company Location: Makati City Schedule: Dayshift Schedule | Monday - Friday Salary: Php 115,00-Php 130,000 Work Set-up: Hybrid Set-up (50% onsite & 50% at home)
BENEFITS :
- Competitive salary with annual performance bonus
- In-house company
- Work-life balance
- Leave credits (Sick Leave & Vacation Leave)
- Retirement Plan
- Life Insurance
- HMO with 2 dependents
- Government Mandated Benefits
- Provided work equipment
REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who are proficient in Cantonese and English.
- Bachelor’s graduates in any course are welcome to apply.
- Having a background in client servicing, with the ability to handle and resolve complex customer concerns effectively.
- Experience in transaction banking operations, particularly in payments and cash management products.
- Excellent relationship-building and stakeholder management skills, with the ability to collaborate across teams.
- Strong analytical and problem-solving abilities, with a commitment to continuous improvement and service excellence.
RESPONSIBILITIES OF JOB APPLICATION:
- Handle complex client concerns and service recovery cases to ensure timely and effective resolution.
- Manage client accounts while maintaining accountability for service delivery and operational performance.
- Identify service trends and implement process improvements to enhance efficiency and customer experience.
- Support team development by coaching members, monitoring SLAs and QA, and promoting service excellence and self-service solutions.
RECRUITMENT PROCESS:
- Paper Screening
- Hiring Manager Interview (Online)
- Final Interview (Face-to-face) (Language Assessment)
- Job Offer
Vacancy posted 29 days ago
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