Intune Support Engineer - Makati (Hybrid | Day Shift)

Who we are?

ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.

The Managed Cloud & Endpoint Operations Engineer is responsible for delivering proactive and reactive managed services across cloud, on-premise, and endpoint environments. The role ensures the availability, security, performance, and cost efficiency of infrastructure and end-user computing platforms, with primary ownership of endpoint management, compliance, and patch deployment using Microsoft Intune Unified Endpoint Management (UEM).

This position operates within a managed services model and works closely with cloud, security, network, and DevOps teams to maintain operational excellence and customer satisfaction.

Key ResponsibilitiesProactive Managed Services

• Provide 8x5 cloud and endpoint infrastructure monitoring and alerting , covering:
• Compute resources (vCPU, memory, disk, network)
• Operating systems (Windows and Linux)
• Databases (SQL, MySQL, MongoDB, and similar platforms)
• Endpoint security events, antivirus, and device compliance
• Resource utilization and performance metrics
• Own endpoint patch management lifecycle using Microsoft Intune UEM , including:
• Planning, scheduling, testing, deployment, and validation of OS and application patches
• Enforcement of update rings, compliance policies, and remediation actions
• Reporting on patch compliance, failures, and risk exposure
• (Non-negotiable responsibility)
• Perform critical infrastructure patch management across cloud and on-premise environments.
• Produce daily, weekly, and monthly backup status reports .
• Conduct monthly cost optimization and usage reviews , including right-sizing, capacity planning, and consumption trend analysis.
• Implement cloud and endpoint security monitoring and alerting aligned with security best practices.Reactive Support Services
• Deliver operational support for:
• Identity and Access Management (IAM)
• Managed database services (SQL, MySQL, MongoDB)
• Managed network services (Firewall, WAF, IDS/IPS)
• CI/CD pipeline and DevOps toolchains
• Manage backup and business continuity / disaster recovery (BCDR) processes, including bi-annual DR drills .
• Administer antivirus and antimalware platforms , including incident response and remediation.
• Handle configuration change requests and infrastructure incidents (unlimited), ensuring adherence to SLA targets.
• Perform problem management and root cause analysis for all Priority 1 incidents.
• Provide technical solution design, consultation, and customer advisory services.
• Execute performance tuning and cost optimization initiatives.
• Support encryption, key management , and secure configuration standards.
• Provide operational support for on-premise Windows and Linux systems , including DHCP and DNS services .

Mandatory Qualifications (Non-Negotiable)

• Hands-on, production experience with Microsoft Intune Unified Endpoint Management (UEM) .
• Proven experience deploying, managing, and troubleshooting OS and application patches using Intune , including update rings, compliance policies, and reporting.
• Strong experience supporting Windows endpoints in an enterprise or managed services environment.

Required Technical Skills

• Cloud platforms (Azure preferred; AWS/GCP exposure is an advantage)
• Endpoint security, device compliance, and antivirus/EDR solutions
• Windows and Linux operating systems
• Backup and disaster recovery solutions
• Networking fundamentals (firewalls, WAF, IDS/IPS)
• Identity and access management
• Monitoring and alerting tools
• Incident, problem, and change management within an ITIL-aligned environment

Preferred Qualifications

• Experience in a managed services or MSP environment
• Exposure to CI/CD and DevOps tooling
• Security certifications or endpoint/cloud-related certifications
• Strong documentation, reporting, and customer-facing communication skills

Key Success Factors

• High endpoint patch compliance and minimal security exposure
• Stable, secure, and cost-efficient cloud and infrastructure operations
• Effective incident resolution and clear root cause analysis
• Strong customer satisfaction through proactive advisory and operational excellence